Senior Technical Product Manager – T-Life App Development Team

Job Responsibilities

• Own the end-to-end product lifecycle for complex technical solutions within T-Life’s Service & Self-Care domain, ensuring alignment with business goals and customer needs.
• Define product vision, strategy, and roadmap for self-service journeys — including account management, billing, plan changes, and device support — while balancing customer experience, business priorities, and technical feasibility.
• Evaluate emerging technologies, AI tools, industry trends, and competitive offerings to identify opportunities for innovation within digital self-care; actively apply AI-powered tools such as Claude, ChatGPT, and Microsoft Copilot to improve team efficiency, accelerate requirements development, and enhance product delivery workflows.
• Collaborate with cross-functional teams including development, architecture, DevOps, mobile engineering, and stakeholders to drive technical delivery, product releases, deployment activities, and continuous product improvements.
• Partner with engineering teams to support delivery of customer-facing mobile and digital self-care experiences while ensuring alignment with product objectives.
• Facilitate collaboration across business and technical teams to ensure successful execution and release of product capabilities.
• Analyze quantitative and qualitative data — including funnel metrics, self-resolution rates, and customer sentiment — to prioritize features, assess risks, and support decision-making processes.
• Utilize customer insights, operational metrics, and product performance data to inform roadmap decisions and continuous improvement efforts.
• Monitor product outcomes and recommend enhancements that improve customer experience and business value.
• Manage product backlog and coordinate Agile ceremonies to maintain efficient development flow and address technical debt.
• Refine requirements, user stories, and acceptance criteria to support successful execution by development and DevOps teams.
• Ensure transparency and prioritization across initiatives, dependencies, and delivery milestones.
• Support and enable core Agile practices and tenants including efficient just-in-time flow, lean practices, elimination of waste, DevOps CI/CD, release readiness, and continuous delivery practices.
• Partner with development and DevOps teams to support deployment planning, production readiness, release coordination, and continuous improvement efforts.
• Identify execution, operational, and organizational issues that impede product success and drive improvement plans within sphere of influence.
• Maintain visibility across initiatives and product delivery activities to support successful implementation and adoption.
• Collaborate and develop positive working relationships with many teams, including Sales, Commercial Accounting, Marketing, Legal, Go-to-Market, Finance, Development, Architecture, Engineering, and Operations.
• Work with outside partners and other third parties as required.
• Develop positive working relationships with customer groups and customer representatives.
• Develop adoption tools and training materials that support product understanding, implementation, and organizational adoption.
• Maintain professional knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.

Education and Work Experience

• Bachelor’s Degree plus 7 years of related work experience OR Advanced degree with 5 years of related experience. (Required)
• Acceptable areas of study include Computer Science, Engineering, IT, or equivalent experience. (Required)
• 6+ years experience in hands-on technical writing, production code, solution engineering, or technical architecture in a large-scale company, application, or product environment. (Required)
• 7+ years of relevant Product Management experience in an Agile software product development environment. Advanced level understanding of customer experience. (Required)

Knowledge, Skills and Abilities

• Agile Methodologies – Proven success delivering software solutions using Agile Scrum methodologies across multiple teams.
• Technical Writing – Strong requirements elicitation and technical writing skills.
• Agile Project Management – Experience with Agile backlog and project management tools.
• Collaboration – Experience developing Initiatives, Features, and User Stories that DevOps teams can successfully execute.
• Product Management – Experience delivering large and sophisticated business and technology initiatives as a Product Manager or lead technology role, including customer-facing mobile and digital self-care products.
• Communication – Excellent written and verbal communication skills with the ability to communicate effectively with technical and non-technical stakeholders.
• Technology – Deep understanding of platform technologies, mobile application architecture, security, performance optimization, and API integrations.
• Business Analysis – Strong analytical skills with demonstrated ability to use data — including care deflection, task completion, and self-resolution metrics — to drive product decisions.
• Integration – Knowledge of integration patterns, APIs, and protocols such as REST, EDI, and SOAP.
• DevOps – Knowledge of DevOps, CI/CD, release management, and application deployment in Agile environments.
• AI Tools & Emerging Technology Adaptability – Demonstrated ability to learn and apply new technologies quickly, including proficiency with AI-powered productivity tools such as Claude, ChatGPT, and Microsoft Copilot; leverages these tools to improve efficiency in requirements writing, research, analysis, stakeholder communication, and product delivery workflows; proactively identifies opportunities to integrate emerging technology into team practices and product capabilities.
• Digital Self-Care & Account Management – Experience delivering customer-facing self-service capabilities such as account management, billing, plan management, or care deflection within a mobile app or digital product environment.