Senior Technical Product Manager — Customer Workflow

About the role

The Senior Technical Product Manager will own the strategy, execution, and evolution of customer-facing workflow experiences within an AI-powered platform. This role sits at the intersection of product management, engineering, data intelligence, and emerging AI technologies.

Responsibilities

• Own the roadmap, strategy, and execution for customer workflow products, including employer portals, recruiter experiences, business service workflows, and agent-enabled solutions.
• Lead product initiatives from discovery through delivery by partnering closely with engineering, data, customer success, sales, and other cross-functional teams.
• Define and prioritize product requirements, write detailed PRDs, establish acceptance criteria, identify edge cases, and ensure solutions meet technical and business objectives.
• Drive AI-native product development by leveraging LLMs, AI agents, and automation tools to create prototypes, improve workflows, and accelerate product discovery.
• Identify and define opportunities for agentic AI, search, recommendation systems, and intelligent automation that improve user outcomes.
• Conduct continuous customer research through interviews, workflow analysis, usage data, and Jobs-to-Be-Done discovery to validate product decisions.
• Establish product success metrics, OKRs, and performance indicators while using data insights to guide prioritization and strategy.
• Partner with engineering and analytics teams on technical decisions, scalability considerations, integrations, and data platform initiatives.
• Evaluate trade-offs between speed, performance, cost, and scalability while maintaining a high standard of product quality.
• Collaborate with leadership on long-term product strategy, market analysis, competitive positioning, and growth opportunities.
• Serve as a trusted product partner across teams by improving processes, creating reusable frameworks, and mentoring colleagues on product execution and AI workflows.
• Support communication with go-to-market teams to ensure successful launches, adoption, and customer impact.

Requirements

• Proven experience owning a product area at a platform level, with the ability to explain product decisions, trade-offs, and strategic direction.
• Experience leading multi-quarter technical initiatives involving engineering, data, design, and business stakeholders.
• Strong technical product management background with the ability to contribute to architecture discussions and evaluate complex technical solutions.
• Hands-on experience using AI tools, LLMs, and AI agents as part of daily workflows, with an understanding of model capabilities, limitations, and practical applications.
• Ability to define evaluation frameworks, success metrics, and quality standards for AI-powered products.
• Strong data fluency, including experience defining OKRs, analyzing metrics, and making data-informed product decisions.
• Demonstrated ability to collaborate effectively with engineering, sales, customer success, and leadership teams.
• Experience working in fast-paced, high-growth environments with a strong ownership mindset.
• Excellent communication, prioritization, and problem-solving skills.
• Able to operate independently while managing multiple complex priorities.

Benefits

• Competitive compensation: US salary range: $125,000-$160,000 USD annually.
• Canada salary range: $125,000-$165,000 CAD annually.
• Fully remote work environment with flexibility across the United States and Canada.
• Opportunity to work on innovative AI-powered technology transforming how people access employment opportunities.
• High-impact role with ownership over major product areas and strategic initiatives.
• Collaboration with experienced teams across product, engineering, AI, data, and business functions.
• Professional growth opportunities in a fast-moving technology environment.
• Quarterly travel opportunities for team gatherings and company offsites.
• Inclusive culture focused on curiosity, ownership, collaboration, and continuous improvement.