Senior Technical Implementation Specialist

About the role

Plenful is hiring a Senior Technical Implementation Specialist to shape how we handle customer implementation, support, retention, loyalty, and expansion — in close partnership with our Director of Technical Customer Success. You'll collaborate across technical, commercial, and executive teams, with exposure to nearly every part of the company as it grows. This is a remote role with real growth potential.

Responsibilities

• Configure Plenful for New Customers and Use Cases — Work with customers to execute implementation on established use cases, and help us continually sharpen our implementation process so customers see value faster.
• Engage Customers — Represent Plenful in customer-facing meetings to gather feedback, understand client-specific needs, and assist with custom configuration. Guide timelines, hold customers accountable to follow-up tasks, and keep raising the bar on customer experience.
• Support Customers — Provide omnichannel support and help build documentation on best practices for the Plenful platform.
• Collaborate with Account Management and Sales — Work with Account Management, Product Solutions, and Sales to define operational requirements for use case templates and modules that match client needs and market demand. Partner with Account Management and Sales to spot and lead implementations for contract expansions.
• Engineering and Product — Work with Engineering and Product Solutions to communicate new feature needs and product requirements. Close the feedback loop between customers and product with business context, customer feedback, and input on design.

Skills

• Proficiency in SQL and Python.
• Experience with APIs and/or healthcare integration standards (FHIR, HL7).
• Experience with data formats such as JSON, XML, and YAML.

Requirements

• 4+ years in Solutions Engineering, Implementation, Technical Account Management, or a related field.
• Experience working directly with customers or managing customer relationships.
• Ability to explain complex technical problems clearly, tailored to your audience.
• Clear written and verbal communication.
• Customer‑focused problem solving for unstructured issues.
• Ability to work well across Sales and Account Management to keep the customer experience seamless.
• Strong organization skills to manage multiple accounts and prioritize independently.
• Genuine interest in healthcare and improving industry efficiency.
• Comfortable in a fast‑moving, still‑being‑built environment.

Qualifications

• Bonus points for healthcare industry experience (data quality management, prior authorizations, benefits verification).
• BA/BS degree.

Benefits

• Healthcare Coverage — Full medical, dental, and vision insurance for you and participation for your family.
• 401(k) with Company Match — Plenful matches 50% of your first 3% contributed.
• Equity — Every full-time employee shares in our success.
• Unlimited PTO — Take the time you need, when you need it.
• Daily Lunch Stipend — $100/week to cover your midday meals.
• Wellness Stipend — $100/month to support your health and well-being.
• Commuter Benefits — $100/month for SF and NYC-based employees.
• Parental Leave — Paid leave to support growing families.

Schedule

Remote‑first role with meaningful office presence in San Francisco and New York. R&D roles follow a hybrid model, with two days per week in the San Francisco office.