Senior Technical Implementation Specialist

NCR Voyix · Atlanta, GA · 1 wk ago

On-siteInformation TechnologyFull-time

Deliver NCR solutions as part of an integrated Consulting Team
Must be successful in driving technical solutions and leading a team of Consultants on large client efforts
Pay close attention to details and deadlines and provide timely status and escalations
Must be successful at working at customer site and in a team environment
Able to make decisions and solve problems using sound judgment and experience
Troubleshoot technical issues with TCP/IP networking and Window Operating Systems as part of the client implementation
Review and analyze logs for issue triage and ticket creation
Ensure the NCR solution is configured appropriately to carry out the client’s business functions
Implement NCR solutions for our customers on time, within budget and at a high quality
Become a trusted advisor to our customers ensuring our customers experience high business value from NCR products
Serve as a customer advocate within the rest of the NCR organization
Become a Subject Matter Expert (SME) for an NCR proprietary solution suite
Provide training and coaching on the use and operation of NCR solutions

Bachelor’s Degree in business, computer science and/or related field required
5+ years of experience in providing Client Facing Professional Services
Strong communication and interpersonal skills
Ability to lead a team of consultants and provide expert technical advice and strategy to the client
Strong analytical and troubleshooting skills
Ability to work in a matrix organization
Clear and concise written and verbal skills
Experience troubleshooting Windows Operating Systems including Windows 7/10/Server/POS Ready
Experience troubleshooting TCP/IP issues including gateways/firewalls/DNS issues
General knowledge of relational databases and SQL
General knowledge of XML
25% to 50% travel required

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