Senior Technical Implementation Specialist

Responsibilities

• Lead process discovery, customer goal definition, and change management sessions to design and deliver configurations, integrations, training, and testing strategies that drive successful adoption
• Architect and deploy complex configuration solutions across standard and custom integrations, serving as a technical subject matter expert for the team
• Partner consultatively with customers to define and optimize quoting workflows, leveraging deep knowledge of CNC machining, sheet metal fabrication, and manufacturing best practices
• Demonstrate expert-level proficiency in P3L and Python, building scalable, maintainable, and productized solutions through structured problem-solving
• Integrate and analyze complex customer data (e.g., Excel, APIs) to support advanced workflows and ensure data integrity across systems
• Lead complex implementations by proactively identifying and mitigating risks, partnering with Implementation Project Managers (IPMs) to align timelines with realistic effort and customer needs
• Act as a primary escalation point for at-risk projects and complex customer scenarios, providing decisive technical and consultative guidance
• Champion continuous improvement by establishing and evolving configuration standards, delivery processes, and documentation to increase speed, quality, and consistency
• Mentor and coach team members while influencing cross-functional stakeholders, elevating both technical execution and consultative engagement across the organization

Requirements

The ideal candidate brings 7+ years of experience in manufacturing consulting or related technical roles and is motivated by solving highly complex technical challenges while elevating others through coaching and mentorship. You operate as both a technical leader and a trusted advisor, working cross-functionally to define best practices, guide decision-making, and drive the adoption of new technologies and platform capabilities.

Qualifications

• A strong understanding of manufacturing, building credibility quickly, and taking a consultative approach to partnering with customers, helping define their goals, navigating process change, and implementing solutions that maximize the value of the Paperless Parts platform

Skills and Abilities

• Proven track record of leading customer-facing discovery sessions to define business and technical requirements
• Proven expert-level proficiency in a computational environment or programming language (Python preferred, other languages or Excel considered)
• Demonstrated experience managing complex technical projects and adhering to aggressive time-to-value metrics
• Exceptional ability to clearly explain complex/custom configurations and benefits to all customer personas (technical and non-technical)
• Proven track record of defining or enhancing team processes or best practices
• Willingness to travel when necessary to customer facilities (average is about 25-30% of the time)

Pay

$100,000 - $130,000

Schedule

Not specified

Benefits

• 100% coverage of health, dental, and vision for you and your dependent
• Competitive compensation philosophy
• Unlimited PTO
• 13+ paid holidays
• Company-sponsored wellness stipend
• Pre-tax Commuter and FSA/Dependent Care FSA
• 401(k) plan
• Employee recognition program