Senior Technical Implementation Manager

About the role

Leap is seeking a Senior Technical Implementation Manager to lead platform configurations, integrations, and technical implementation initiatives. This role bridges the gap between technical execution and client success.

Key Responsibilities

• Lead end-to-end technical onboarding of new clients, from scoping through go-live.
• Configure platform setups, SFTP connections, and eligibility, claims, and prior authorization files.
• Manage QA of configurations and file processes to ensure data integrity and accuracy.
• Serve as the primary technical resource for clients and their vendor partners during onboarding.
• Translate client requirements into scalable, repeatable solutions.
• Create and maintain internal documentation (PRDs, SOPs, playbooks).
• Support customer relaunches, expansions, and platform updates.
• Identify and implement automation opportunities across file processing, data ingestion, and reporting.
• Partner with engineering and operations to improve workflows and reduce manual interventions.
• Lead remediation efforts for technical failures (root cause analysis, communication, fix validation).
• Support Leap's growth by standardizing technical implementation processes.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, Business, or related field preferred.
• 3-5+ years in technical implementation, SaaS delivery, or technical operations (healthcare/healthtech strongly preferred), ideally at a startup.
• Strong understanding of ETL pipelines, API Integrations, HIPAA & SOC 2 compliance, SSO, PHI encryption, SQL, and data ingestion processes.
• Experience with file transfer protocols (SFTP), eligibility data, claims data, prior authorizations, and healthcare integrations.
• Prior client-facing experience in technical account management, project management (PMP certified), and implementation.
• Familiarity with project management and CRM tools (e.g., Hubspot, Salesforce, Asana).

Success Metrics / Key KPIs

• On-time, accurate launches of client implementations.
• High client satisfaction scores on technical delivery.
• Reduced implementation errors and downstream processing issues.
• Increased automation of eligibility/claims/prior authorization files and configuration processes.
• Completion of department initiatives that improve scalability.

Compensation And Benefits

• Competitive salary and equity.
• Comprehensive medical, dental, and vision coverage.
• Flexible remote work environment.
• Opportunities for professional development and career advancement as Leap grows.

About Leap

Leap is one of the fastest-growing benefits solutions and a category-defining pioneer in employer specialty pharmacy. We are reshaping how life-changing therapies are delivered and financed, ensuring patients get the treatment they need while employers finally get a fair deal. Specialty drugs and infusions represent nearly 10% of all healthcare spend and are the fastest-growing cost category for employers. Leap tackles this challenge with a novel approach: eliminating hidden markups, expanding access to high-quality infusion providers, and bringing clarity and fairness to how therapies are priced and paid for. We’re proud to partner with numerous Fortune 500 companies and leading TPAs. Each patient we serve creates immediate ROI: lower costs, improved access, and better care. Join us as we redefine what’s possible in specialty care.