Senior Technical Hardware Program Manager, Leo Customer Terminal Industrial Design

About the role

The Technical Hardware Program Manager will be the operational backbone of design and research teams, driving operational excellence, process improvement, and team enablement across design/research functions. You will work closely with cross-functional teams to streamline workflows, optimize how we work, and ensure adherence to best practices.

Responsibilities

• Maintain Hardware design deliverable schedule and roadmap
• Manage operational budgets, vendor relationships, and financial reconciliations for the design and research teams
• Lead design and research operations, including roadmaps, backlogs, and intake processes
• Work closely with design and research leadership on prioritization, goal-tracking, and resource planning
• Drive review cadences, status updates, and timely delivery across product development lifecycles
• Document and optimize frameworks, standard processes, and best practices for the design and research teams
• Facilitate knowledge sharing and collaboration across various design teams (ID, UX, packaging and marketing)
• Create seamless onboarding experiences and team-wide standards for new design hires
• Identify opportunities for training and support resources to enhance the team's capabilities
• Facilitate cross-functional collaboration between design, business, and technology teams
• Provide regular updates and communicate effectively with key stakeholders
• Escalate issues, anticipate trade-offs, and balance business needs with customer experience constraints
• Maximize business benefit while delivering exceptional user experiences

Requirements

• 5+ years of technical product or program management experience
• 7+ years of working directly with engineering teams experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules
• Bachelor's degree in engineering, computer science or equivalent
• Experience with project management tools (e.g., Jira, Confluence, Airtable)
• Experience working with design and research teams in a product development environment
• Financial acumen and budget management capabilities (experience managing budgets and vendors)
• Experience with resource planning and program delivery
• Experience working with project playbooks, building schedules, managing issues/risks, and establishing communication plans

Qualifications

• Experience collaborating or working directly with Hardware Design teams
• Mechanical Engineering background
• Must have the ability to effectively participate in design reviews and make technical decisions
• Excellent leadership skills
• Excellent communication skills
• Hands on experience with development using outside supplier teams
• 3+ years of experience delivering consumer electronics products
• Exceptional organizational skills
• Experience with design collaboration tools (e.g., Figma, Sketch)

Pay

Base salary range: $148,700.00 - $201,200.00 USD annually