Senior Technical Delivery Specialist

About the role

We are looking for a Senior Technical Delivery Specialist to join our Business Capabilities team in supporting system configurations and upgrades within Epic. This position will oversee the delivery and implementation of technical solutions and services that create measurable value for the organization. The role coordinates with cross‑functional teams to ensure timely and successful deployment of products, manages stakeholder communications, and provides expert guidance throughout the project lifecycle while ensuring adherence to timelines, quality standards, and customer satisfaction.

Responsibilities

• Lead the planning, execution, monitoring, and successful delivery of complex technology and digital initiatives by developing work plans, roadmaps, milestones, and measurable outcomes.
• Oversee project dependencies, risks, issues, assumptions, and decisions; coordinate mitigation activities, escalate barriers, and maintain delivery continuity.
• Ensure project deliverables meet quality standards, compliance requirements, and organizational standards through quality reviews, testing, validation, and governance checkpoints.
• Apply established SDLC, Agile, Kanban, and other delivery methodologies to improve predictability, efficiency, quality, and outcomes.
• Partner with business, technology, operational, and leadership stakeholders to translate strategic objectives into executable initiatives, coordinated plans, and measurable business outcomes.
• Facilitate alignment among stakeholders with competing priorities by clarifying responsibilities, resolving issues, and maintaining focus on organizational outcomes.
• Communicate initiative status, risks, issues, accomplishments, decisions, and business impacts to stakeholders at appropriate levels to support transparency and informed decision‑making.
• Lead change management activities associated with technology and data implementations, including adoption strategies, stakeholder communications, training coordination, rollout planning, and post‑deployment support.

Qualifications

• Bachelor’s degree in computer science, information technology, business management, or related field with 4+ years of IT project or service delivery management experience overseeing complex IT programs and multiple stakeholders; or associate degree in a related field with 7+ years of experience; or high school equivalency with 10+ years of experience.
• Healthcare experience with Claims systems, Epic systems, or similar systems.
• Experience with delivery and collaboration tools such as JIRA, ServiceNow, Azure DevOps, and Confluence.
• Strong communication skills and leadership abilities to guide diverse teams.
• Expertise in project management and organizational planning.
• Proven ability to manage competing priorities and tight deadlines.
• In‑depth understanding of enterprise SDLC (design, build, test, deploy).
• Strong skills in Microsoft Office tools – Word, Excel, PowerPoint.
• Deep understanding of outcomes‑based work, metrics, and reporting dashboards.
• Understanding of CMS regulations and submissions (HEDIS, STAR, EDGE).
• Experience working with external vendors, including negotiation skills.
• Certification in one of the following is preferred: PMP, PMI‑ACP, Lean Six Sigma Green/Black Belt, Scrum Master (CSCM/PSM), Change Management, or equivalent.
• Hardware and equipment will be provided by the company; candidates must have access to high‑speed, non‑satellite Internet to work from home.

Benefits

• Opportunity to work with internal stakeholders across the business and provider owners on system configurations and upgrades within Epic.
• Hardware and equipment provided; remote work supported with required high‑speed Internet.
• Excellent benefit and compensation package with opportunities for career advancement.
• Professional culture built on Respect, Responsibility, Resourcefulness, and Relationships.

Pay

Starting salary is based upon skills and experience: $93,000 – $116,200 plus a robust benefits package.