Senior Technical Delivery Manager, CRM Technology & Client Data

About the role

CHANEL is looking for a Senior Technical Delivery Manager, CRM Technology & Client Data to join our US TECH CRM team in New York City.

Responsibilities

• Translate Architecture into Action: In close partnership with the CRM Architect, deconstruct high-level architectural blueprints into detailed technical designs, data flows, and actionable user stories for the development team
• Own Project-Level Design: Serve as the technical design authority for the delivery team, making critical implementation decisions for components within Salesforce Data Cloud (e.g., data stream configuration, identity resolution logic, Calculated Insight formulas)
• Ensure Architectural Adherence: Act as the guardian of the architect's vision during implementation, ensuring all development work strictly adheres to established enterprise standards, patterns, and best practices
• Lead the Build: Lead the Agile Delivery Team responsible for executing the CRM technical roadmap. Manage sprint planning, resolve technical roadblocks, and ensure the on-time delivery of high-quality code
• Hands-On Validation: Conduct proof-of-concepts and personally validate new Salesforce Data Cloud features to confirm their suitability and application against the architectural design
• Implement Best Practices: Own and enforce the team's engineering standards, including environment management, release protocols, code versioning (CI/CD), and deployment methodologies
• Drive Quality: Implement and manage rigorous code review processes, automated testing, and QA practices to ensure the stability and integrity of all deliverables
• Technical Problem Solving: Act as the primary escalation point for the most complex technical issues within the platform, performing deep-dive analysis and orchestrating solutions
• Maintain an expert-level, feature-by-feature understanding of the Salesforce Data 360 Cloud platform and its integration capabilities
• Advise the Product Owner and business stakeholders on the practical application and effort required for new features, grounding their requests in technical reality
• Continuous Feedback: Provide continuous feedback to the CRM Architect on platform performance, limitations, and opportunities for improvement discovered during implementation

Requirements

• Hands-On Technical Leader: A "player-coach" who is as comfortable leading a technical design session as they are reviewing complex code and configuration
• Pragmatic & Analytical Problem-Solver: Possesses a strong analytical mindset to independently diagnose complex issues, balanced with the pragmatism to balance technical excellence with the practical needs of business delivery
• Collaborative & Influential Communicator: A natural collaborator who can build strong partnerships with architects and developers, and effectively communicate and influence across all levels, from technical teams to senior business leaders
• Expert Delivery & Project Manager: Demonstrates proven organizational skills to manage concurrent projects, indirect teams, and vendor partners, ensuring deadlines are met and teams are aligned
• Commitment to Engineering Excellence: Shows meticulous attention to detail and an unwavering commitment to delivering high-quality, robust, and scalable solutions

Qualifications

• Minimum of 7 years CRM / CDP / Data 360 experience, with Salesforce expertise (Salesforce Marketing Cloud, Data 360/CDP and Salesforce Core)
• Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies
• Knowledge of AI in the current role, such as automation of administrative tasks or personal productivity examples

Skills

• Expertise in Salesforce Data 360/ CDP Cloud
• Strong Salesforce Certification (Salesforce Certified Administrator, Platform Developer I, Data 360 Consultant)
• Understanding of CRM, CDP, Data Analytics, Data Processing (Master Data Management, Data Quality Management) and Consumer Databases principles

Benefits

• Wellbeing resources including dedicated paid time off for wellbeing (2-week August Office Closure) and a Wellbeing fund
• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K and other incentives
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking
• Additional Information: Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time.