Senior Engineering Manager, CRM

Lead the day-to-day operations, delivery, and team for our Salesforce platform, ensuring platform stability, reliable work delivery, and excellent service to the business. This role owns delivery execution and operational health, partners with the Product Owner on priorities and the Principal Architect on technical direction, and develops the team to turn roadmap and architecture into well-run capabilities.

Responsibilities

• Lead, manage, and develop a team of Salesforce developers and administrators; coach team members, manage performance, and support hiring and onboarding.
• Manage delivery for AI-driven capabilities and customer intelligence, leading the technical roadmap that supports the AI-driven sales-enablement strategy.
• Own day-to-day delivery accountability—planning, execution, and on-time, quality releases—based on capacity and resourcing across competing demands.
• Run operations including incident, change, and release management, plus platform support and SLAs; track and report on delivery, operational health, and team performance metrics.
• Partner with the Product Owner to translate the roadmap into achievable delivery plans and with the Principal Architect to uphold technical standards and governance.
• Drive continuous improvement in delivery practices, tooling, and team capability; foster a culture of knowledge sharing and operational excellence.

Requirements

• Experience leading Salesforce delivery and operations for a business-critical platform.
• Strong delivery management skills with experience in product/project management frameworks such as Scrum or Shape Up.
• Track record building, developing, and retaining high-performing technical teams.
• Solid understanding of the Salesforce platform and release/operational best practices.
• Excellent communication, prioritization, and stakeholder-management skills.
• Experience working with a data lake/data warehouse that integrates with Salesforce to provide business intelligence.
• Working familiarity with Salesforce Sales Cloud and Service Cloud, CI/CD and release management using Gearset or DevOps Center, and ITSM tooling such as Jira or ServiceNow.
• Experience with capacity planning, resourcing, and performance management.
• Bachelor's degree in Computer Science, Business, Engineering, or a related field.
• Minimum of 7 years in technology delivery/operations, including 3+ years managing teams.
• Minimum of 5–7 years of professional experience in product ownership or product management, including hands-on experience with CRM/Salesforce platforms.

Preferred Qualifications

• Salesforce certifications: Administrator or above.
• Experience operating AI/copilot platforms.
• Experience with ITSM, DevOps, and platform reliability practices.
• Background in distribution, manufacturing, or B2B sales environments.
• Advanced degree, such as an MBA or a master's degree in a relevant discipline.
• Salesforce Platform Developer I and Salesforce Platform App Builder certifications.
• Certified Scrum Product Owner (CSPO), Professional Scrum Master (PSM), or Certified ScrumMaster (CSM).

Skills

• CRM Technical Configuration & Optimization
• Data Management, Integrity & Governance
• Cross-Functional Communication
• Vendor & Stakeholder Collaboration
• Problem Solving & Decision Making
• User Support & Training
• Security & Access Control
• Continuous Improvement & Innovation

Schedule

• 4 days per week onsite in the McKinney Corporate Office.
• <15% travel for conferences and team meetings.

Benefits

• Competitive weekly/bi-weekly pay and discretionary bonuses.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Paid time off (vacation, sick, volunteer, holidays, birthday, floating).
• Medical, dental, and vision insurance.
• Flexible spending accounts.
• Company-paid life and short-term disability insurance.
• Optional long-term disability and additional life insurance.

Reports directly to the Director, GenAI Engineering and Platforms. Manages a team of Salesforce administrators, developers, and analysts.