Senior Technical Delivery Director

About the role

The Senior Technical Delivery Director will lead end-to-end delivery for a strategic US Tier 1 Telecom Operator. This role is accountable for successful delivery of the client's technology solutions, customer satisfaction, delivery governance, resource planning, financial performance, and operational excellence.

Key Responsibilities

• Serve as the accountable end-to-end technical delivery leader for all customer programs, ensuring clear ownership across scope, execution, governance, escalations, and customer outcomes.
• Lead the scoping, planning, estimation, resourcing, and execution of complex delivery programs for a strategic US Tier 1 telecom customer.
• Build trusted relationships by acting as a technical advisor to customer technical and leadership teams while serving as the primary escalation point for delivery-related matters.
• Drive delivery excellence through best practices, continuous process improvement, and the adoption of innovative delivery models, automation, and tooling.
• Partner with Sales and Pre-Sales teams to support new business opportunities and successful solution delivery.
• Collaborate with Support and Managed Services teams to ensure operational excellence and long-term customer success.
• Partner with Product Management and Engineering to ensure customer requirements are effectively prioritized, designed, and delivered.
• Own revenue forecasting and proactively manage dependencies to achieve financial objectives.
• Lead resource planning, allocation, and capacity forecasting to optimize delivery capability.
• Manage operational performance in alignment with regional and global delivery objectives.

Operational Responsibilities

• Provide overall program leadership and direct technical teams in delivering high-quality solutions within agreed timelines and budgets.
• Work closely with Program Directors, Project Managers, and Technical Delivery teams to ensure successful project execution.
• Champion automation initiatives across delivery processes to improve efficiency, quality, and speed of execution.
• Oversee testing activities within customer environments, ensuring alignment with project requirements while promoting automated testing frameworks and continuous improvement.
• Manage technical escalations across Delivery, Engineering, Support, and Managed Services teams.
• Identify delivery risks, assess business impact, and implement proactive mitigation strategies.

Candidate Profile

• 12+ years of experience leading technical delivery for complex telecommunications programs supporting large enterprise or Tier 1 telecom customers.
• Demonstrated success leading customer-facing delivery transformation or recovery initiatives, including governance improvements, delivery optimization, executive stakeholder management, and cross-functional collaboration.
• Proven experience leading geographically distributed technical teams delivering large-scale telecom solutions.
• Strong background implementing delivery governance, quality frameworks, KPIs, stakeholder management practices, and operational improvements.
• Executive presence with the ability to engage confidently with senior customer stakeholders in complex, high-pressure environments while maintaining structured governance and data-driven decision-making.
• Hands-on leadership style with strong technical knowledge of telecommunications networks and related technologies.
• Excellent communication skills with the ability to translate complex technical and delivery challenges into clear executive-level updates, recommendations, and action plans.
• Track record of achieving business objectives, maintaining forecast accuracy, and delivering against financial and operational targets.
• Proven ability to recruit, develop, mentor, and lead high-performing teams while driving continuous improvement and organizational change.

Education & Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related technical discipline is required.
• MBA or other advanced business qualification is preferred.
• Must be authorized to work in the United States.