Senior Technical Collections Specialist - Santa Fe Springs, CA

Responsible for the day-to-day recovery of outstanding receivables, working directly with customers, contractors, and internal teams to resolve past-due balances and ensure timely payment. Manages an assigned portfolio of customer accounts, performs consistent collection follow-up, and documents all activity within company systems. Supports company cash flow goals by reducing delinquency, resolving billing disputes, and maintaining professional, productive relationships with customers throughout the collection process.

Responsibilities

• Perform outbound collection calls and email follow-up on assigned aged accounts in accordance with department procedures
• Send dunning letters, statements, and payment reminders at the appropriate aging intervals
• Negotiate payment arrangements within approval authority and document all commitments
• Research and resolve short pays, deductions, and unapplied cash in coordination with the AR team
• Escalate complex or high-dollar accounts to the Credit Manager and/or Controller with a clear recommendation
• Investigate billing discrepancies, missing PO numbers, pricing disputes, and delivery issues; coordinate with Sales, Project Management, and AR for resolution
• Process and track customer disputes through to resolution, ensuring timely follow-up on all open items
• Maintain accurate, detailed collection notes and account histories within current accounting technology and software
• Assist with the preparation of preliminary notices, lien documents, and bond claim packages as directed
• Review aging reports daily and prioritize collection activity based on dollar value, age, and risk
• Provide regular status updates to the Credit Manager on portfolio performance, problem accounts, and payment commitments
• Support month-end close activities, including reconciliation of assigned accounts and cash application research
• Maintain organized files and documentation in accordance with company retention policies
• Partner with Accounts Receivable, Sales, and Chief Financial Officer to resolve customer issues that impact payment
• Communicate professionally with customers, contractors, and general contractors at all times
• Assist with administrative or departmental support as needed to maintain workflow continuity

Requirements

• High school diploma or equivalent required; associate or bachelor's degree in Accounting, Finance, or related field preferred
• 2+ years of B2B collections experience required; construction industry or dealership experience strongly preferred
• Familiarity with lien rights, preliminary notices, joint checks, and bond claims is a plus
• Working knowledge of Sage, Nexus, Laserfiche, and Microsoft Office Suite (Excel, Word, Outlook)
• Strong written and verbal communication skills with a professional, customer-focused approach
• Excellent organizational skills with the ability to manage a high volume of accounts and meet deadlines
• Strong attention to detail and accuracy in account documentation
• Ability to work independently while collaborating effectively with cross-functional teams

Schedule

Full-time, on-site position, Monday through Friday.