Senior Technical Business Systems Analyst

About the role

Technical Business Systems Analysts (BSAs) at CapTech work side-by-side with business and technical stakeholders to elicit solution requirements, drive solution design, and ensure delivered products meet real business needs. Our BSAs work on a wide range of initiatives—from custom digital product development to large-scale integration and modernization efforts spanning multiple systems and lines of business.

This mid-level Technical BSA role is ideal for someone who enjoys operating at the intersection of business and technology, thrives in ambiguity, and brings a consultant’s mindset to problem solving. You will play a hands-on role throughout the full delivery lifecycle, helping teams move from unclear problems to well-designed, high-quality solutions.

This is a 100% onsite role, requiring five days per week at the client location.

Responsibilities

• Quickly become familiar with client business challenges and technology landscapes in order to act as a trusted advisor and subject-matter partner to stakeholders.
• Act as a key contributor on cross-functional teams through all phases of the system delivery lifecycle, from discovery through delivery and validation.
• Lead and support requirements elicitation using interviews, workshops, and collaborative working sessions to surface business needs and clarify solution intent.
• Assist technical teams with solution design, including data modeling, interface definitions, integrations, and state or process flows.
• Analyze data to understand current-state structures, data quality, and business impact, and help define how data supports future-state solutions.
• Bridge business and technical perspectives to ensure solutions are valuable, usable, scalable, and maintainable.
• Evaluate current-state processes and systems, work with stakeholders to define a desired future state, and perform gap analysis to identify solution options.
• Write and refine epics, user stories, and acceptance criteria as part of an iterative delivery team.
• Coordinate and support integration testing and user acceptance testing (UAT) activities.
• Communicate clearly and effectively with both technical team members and business leadership, adapting your message to your audience.

Requirements

• 4–7 years of experience working as a Business Systems Analyst, Technical Analyst, or similar role on IT-related initiatives.
• Demonstrated experience working on multi-system solutions and integrations, with an understanding of common enterprise integration challenges.
• Experience creating process flows, data flows, sequence diagrams, or system diagrams to visualize current and future state solutions.
• Experience writing and refining user stories and requirements for Agile or iterative delivery teams.
• Understanding of modern IT architectures, including APIs, cloud-based solutions, and distributed systems.
• Ability to write and execute basic SQL queries to support analysis and validation.
• Strong written and verbal communication skills, with the ability to collaborate effectively with both technical and non-technical stakeholders.
• Proficiency with common project delivery tools such as JIRA and Confluence.
• Bachelor’s degree in Business Administration, Computer Science, Management Information Systems, or a related field, or an equivalent combination of education and experience.

Preferred Qualifications

• Prior experience in regulated industries such as energy, utilities, infrastructure, or public sector environments.
• Exposure to digital product delivery, beyond traditional project-based implementations.
• Prior consulting experience or demonstrated ability to operate effectively in a client-facing, advisory role.
• Understanding how MS Dynamics and Power Platform integrates with other components in an Enterprise.
• Microsoft Dynamics 365 or Power Platform certifications.

Benefits

• Competitive salary with performance-based bonus opportunities.
• Three comprehensive Medical Plan options (PPO and HDHP), as well as Dental and Vision coverage.
• Company paid basic Life and AD&D, Short-Term and Long-Term Disability Insurance.
• Matching 401(k).
• Cell Phone stipend.
• Competitive Paid Time Off.
• Paid Birth and Family Bonding Leave.
• Adoption Assistance.
• Training and Certification opportunities eligible for expense reimbursement.
• Team building and social activities.
• Mentor program to help you develop your career.

CapTech is committed to providing a flexible work environment and helping our employees achieve a work-life balance that suits their individual needs. Employees must be available to work onsite in a client location or a CapTech office as requested. We allow CapTech employees to work remotely when compatible with CapTech and client needs.