Senior Technical Business Analyst

Minimum Qualifications

• Bachelor’s degree in IT, Data Analytics, Healthcare Administration, or related field (Master’s preferred).
• Five (5) or more years of progressive business or technical analysis experience.
• Demonstrated enterprise systems experience.
• Strong understanding of EMS and/or healthcare industry, including operational, financial, and clinical functions preferred.
• Must be able to successfully pass a background check and drug screen to the satisfaction of the organization.

Essential Functions Of The Position

• Drive awareness of requirements across business units and identify substandard systems processes through evaluation of real-time data.
• Determine and develop user requirements for systems in production, ensuring maximum usability.
• Partner with stakeholders across business units (ex: operations, finance, clinical, support, billing, etc.) to develop analyses and documentation in a collaborative way, communicating effectively and efficiently with production, managerial, and executive teams.
• Analyze data from multiple systems (Computer Aided Dispatch, Electronic Health Records, Billing, Logistics, etc.), identifying trends and correlations that can be used to increase organizational efficiency.
• Work with relational and non-relational data sources (SQL, Snowflake, SharePoint, etc.). Visualize data utilizing available platforms (Crystal Reports, Tableau, Power Bi).
• Present data and work with shareholders to test process changes and drive performance in their areas of responsibility.

Other Functions Of The Position

• Performs other job-related duties, functions, tasks and responsibilities as assigned, which may vary based on evolving organizational needs and priorities.

Knowledge, Skills, Abilities, And Other Characteristics

• Advanced SQL and data analysis expertise.
• Strong experience with enterprise BI tools.
• Understanding of data warehousing, ETL processes, and APIs.
• Excellent written and verbal communication skills.
• Able to influence outcomes without direct supervisory authority.
• Strong understanding of healthcare, EMS, or public safety operations preferred.
• Must always maintain a high level of confidentiality.
• Excellent ability to conceptualize long-term business goals and develop orderly processes to accomplish those goals.
• Ability to develop and maintain effective partnerships across disparate groups to organize and facilitate decisions and ensure implementation.

Physical Demands

• Work performed in an office setting and off-site.
• Noise level can range from minimal to intense.