Senior Technical Account Manager

About the role

The organization operates within the cloud computing industry, addressing challenges related to scalable and simple cloud infrastructure solutions. It supports a broad customer base by providing cloud platforms that enable businesses to grow and efficiently manage their digital operations. The company emphasizes building meaningful, long-term customer relationships and delivering technology solutions that align with customer business strategies.

The Senior Technical Account Manager serves as a strategic partner to key business customers, providing technical guidance and support to ensure successful use of the cloud platform. This role focuses on customer retention and growth by helping clients solve complex cloud infrastructure challenges and maximize the value of their deployments. The position combines technical expertise with customer advocacy and strategic leadership.

Responsibilities

• Develop and maintain expertise in the company’s cloud product portfolio and the broader cloud ecosystem.
• Design and plan infrastructure architectures tailored to customer needs.
• Conduct technical consultations and workshops to enable customer self-sufficiency.
• Stay current with cloud infrastructure best practices and certifications.
• Manage key customer accounts to drive engagement, retention, and expansion.
• Conduct quarterly business reviews to assess customer progress and align on growth strategies.
• Identify opportunities for cost savings and performance improvements.
• Collaborate with internal teams to align customer needs with organizational goals.
• Monitor customer usage and identify risks and opportunities.
• Advocate for customers within the organization to influence product and support improvements.
• Coordinate with engineering and support to resolve escalations.
• Deliver presentations on product benefits and functionality.
• Contribute to technical documentation and internal training.
• Develop tools to improve efficiency in technical account management.
• Keep abreast of industry trends to enhance customer engagement.

Requirements

• Experience with cloud infrastructure and knowledge of Linux, distributed systems, and automation.
• Programming skills in at least one mainstream language such as Python or Go.
• Familiarity with provisioning and deployment tools like Terraform, Ansible, and Docker.
• Proficiency with at least one major cloud platform (AWS, Google Cloud Platform, or Azure).
• Strong troubleshooting experience.
• Knowledge of version control systems, SQL, database administration, CI/CD tools, and AI/ML infrastructure.
• Customer-focused mindset with ability to align technical solutions to business goals.
• Ability to manage multiple stakeholders and priorities.
• Strong analytical and communication skills.
• Experience in customer advocacy and translating feedback into actionable insights.
• Effective verbal and written communication for diverse audiences.
• Self-motivated with eagerness to learn and adapt.