Senior Technical Account Manager

About the role

The Senior Technical Account Manager (TAM) is a critical role that services Semgrep’s most important customers. Our TAMs drive the implementation and ongoing adoption of Semgrep for their book of business.

Responsibilities

• Host monthly check-ins with customers to understand their successes and challenges
• Speak with technical stakeholders within our customer base and internally within Semgrep
• Create personalized success plans for customers to ensure they grow the value of using our platform
• Prioritize urgent issues that may introduce churn risk
• Collaborate with Tech Support to resolve bug tickets, and with Product to submit and follow up on feature requests
• Advocate on behalf of your customers for product roadmap items to evolve our product suite and features
• Evolve our best practices to deliver exceptional service to our customers
• Contribute to documentation to widen the available information for how to use our products

Requirements

• 5+ years of experience working in a customer-facing role - prior experience as a Technical Account Manager, Account Manager, or Product Manager for a highly technical product is preferred
• A deep understanding of developer workflows and build systems, including CI/CD environments such as GitHub Actions, GitLab, Circle CI, Jenkins, and SCM environments such as Git, SVN, Perforce etc.
• Strategic thinker with deep customer empathy; ability to create and execute plans to grow accounts
• Excellent written and verbal communication skills with the ability to influence with an executive presence
• Familiarity with Web Application Security concepts including OWASP Top 10
• A background or genuine interest in DevSecOps or AppSec
• Engineering or technical degree from a four-year college or university

Qualifications

• Location: The ideal candidate lives within driving distance of one of our Hub locations: San Francisco, CABoston, MANew York, NYDenver, CO
• Prior experience in a fast-paced tech environment is helpful, but we are more interested in your problem-solving skills than your pedigree

Skills

• Strategic thinker with deep customer empathy; ability to create and execute plans to grow accounts
• Excellent written and verbal communication skills with the ability to influence with an executive presence
• Familiarity with Web Application Security concepts including OWASP Top 10
• A background or genuine interest in DevSecOps or AppSec

Benefits

We offer a competitive, market-aligned benefits program that meets or exceeds local market standards across all of the regions in which we hire. Benefits offerings vary by location to reflect local requirements and norms. For more detailed, location-specific information, please visit Semgrep Benefits.