Senior Technical Account Manager

About the role

This position reports to the Senior Director of Analytics & Technical Account Management. As a senior member of the TAM team, you'll own the technical execution of AU measurement for a book of Adelaide's most complex accounts, resolve tag and ingestion issues end-to-end, and partner with Product on the automation and process improvements that scale the team's work.

Responsibilities

• Managing Ad Operations and Trafficking for Adelaide advertiser and publisher campaigns, ranging from campaign set up and generating tags to ensuring measurement fidelity
• Troubleshooting and QA for live trackers while defining processes to automate this workflow in conjunction with both Product & Engineering teams
• Own integrations with new publishers and partners, which may involve debugging of JavaScript and HTML
• Analyzing granular measurement-based data to help improve upon our tracker development and implementation
• Excel and Looker to explore, clean, and filter data in preparation for analysis
• Serve as an escalation point for other TAMs on complex measurement and implementation issues, and share knowledge to raise the technical bar across the team
• Provide client-facing technical guidance on kickoff calls and via email, resolving measurement questions and issues
• Stay updated on the latest developments and best practices in the digital media industry

Requirements

• 4+ years of experience in ad operations, ad measurement, or programmatic advertising, with hands-on tag implementation and troubleshooting work
• Advanced JavaScript and HTML familiarity in the context of ad tags and tracking pixels — you've personally debugged live trackers using browser DevTools, and are familiar with proxy tools like Charles or Fiddler
• Strong Excel skills, including pivot tables, lookups, and formula-based data prep for validation and backfill workflows
• Experience with Looker, SQL, or similar tools for exploring measurement data
• Structured troubleshooting instincts — you can walk through your diagnostic process for a broken tag or a reporting discrepancy and know when to escalate vs. dig deeper
• Excellent client-facing communication; you can translate technical concepts for non-technical stakeholders and hold your own on a kickoff call

Qualifications

• Bachelor's degree preferred but not required if you have equivalent hands-on experience

Skills

• Attention metrics and media quality measurement
• Collaboration within a transparent, cross-functional environment

Benefits

• Health & Wellness: Medical, dental, and vision insurance
• Paid time off
• Parental leave
• Employee development & wellness stipend
• Holiday break
• Volunteer time off
• Financial & Compensation: Competitive salary, performance-based quarterly bonus, stock options, 401(k) retirement plan

Pay

$100,000 - $115,000 USD per year (Remote (United States))