Senior Tech Service Mgmt

This position requires office presence of a minimum of 5 days per week and is only located in Raleigh, North Carolina or Sacramento, California. No relocation is offered.

About the role

At AT&T, we empower leaders to drive change in a fast-evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections. Serve as outage manager, crisis manager, incident manager, or problem manager to ensure optimal performance, reliability, and continuous availability of technical services across multiple technical organizations, enabling uninterrupted business operations for end users.

Responsibilities

• Service Availability and Performance: Ensure continuous availability and optimal performance of IT/Network services to support uninterrupted business operations.
• Incident, Problem, and Change Management: Address and resolve incidents quickly, oversee changes to minimize service and exposure risks, and identify root causes to prevent future issues.
• Configuration and Capacity Management: Maintain an accurate CMDB (Configuration Management Database) and manage system capacity and demand to meet current and future needs.
• Stakeholder Collaboration and Communication: Work closely with business units, technical teams, and vendors to ensure alignment, effective service delivery, and clear communication. Manage technical insights, collaboration, and recommendations for network optimization, enrichment, and streamlined operations.
• Service Levels, Reporting, and Compliance: Define and ensure compliance with SLAs (Service Level Agreements), provide regular performance reports, and manage compliance with regulations and risk factors. Ensure alternate routing and fault tolerance to meet customer requirements.

Requirements

• Bachelor’s degree (BS/BA) desired in Computer Science.
• 3+ years of related experience.
• Certification is required in some areas.

Skills

• An experienced professional with advanced, interdisciplinary knowledge, resolving difficult and complex issues using broad professional concepts.
• Guides others, applying advanced principles and company practices.
• Leads moderate-sized projects (or parts of larger projects) with strategic value.
• Operates autonomously with frequent senior leadership interaction.
• Creates plans and manages Tier 2 issues, solving complex immediate issues.

Pay

Salary range: $94,300 - $158,400 USD annually. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Schedule

• Weekly Hours: 40
• Time Type: Regular

Benefits

• Medical, Dental, and Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness, accident, hospital indemnity, group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available), and AT&T phone