Senior IT Service Technician

Location: 7777 Forest Lane, Dallas, TX

Travel: Up to 20% travel within Texas, Oklahoma, Arkansas as required to support Patient Service Centers (PSCs).

Work Schedule

Full‑time, non‑exempt (hourly). Standard business hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. CST. Business needs may occasionally require flexibility in work hours, including earlier, later, or additional hours, with reasonable notice provided when possible.

About the Role

The Senior IT Service Technician provides technical support for hardware, software, networking, and infrastructure technologies across Labcorp operations. This role serves as a key technical resource supporting end users, clinical locations, and Patient Service Centers by ensuring reliable technology services, maintaining system functionality, and resolving technical issues. The position collaborates with IT teams, operations personnel, vendors, and business stakeholders to deliver effective technology support and service excellence.

Responsibilities

• Provide technical support for the implementation, configuration, deployment, maintenance, and support of information technology systems.
• Support client computing devices, servers, printers, and related hardware.
• Install, configure, and support wireless networking equipment.
• Create, analyze, report, convert, and transfer data utilizing specialized software applications.
• Maintain hardware, software, and technology asset inventory records.
• Evaluate new and existing information system products and technologies.
• Serve as a liaison between Information Technology, Operations, vendors, and end users to resolve technical issues and support business objectives.
• Troubleshoot and resolve hardware, software, networking, and peripheral device issues.
• Document support activities and maintain accurate technical records.
• Perform additional duties as assigned.

Minimum Qualifications

• High school diploma with 7+ years of information technology support experience; or Associate degree in IT, Computer Science or Information Systems with 5+ years of experience; or Bachelor’s degree in IT, Computer Science or Information Systems with 3+ years of experience.
• 5+ years providing desktop, workstation, or end‑user technical support.
• 3+ years supporting Windows‑based computing environments.
• 2+ years supporting servers, printers, and network‑connected devices.
• 1+ year configuring or supporting wireless networking equipment.
• 1+ year performing hardware deployment, software installation, and device configuration activities.

Preferred Qualifications

• Bachelor’s degree in IT, Computer Science, Information Systems, or a related field.
• CompTIA A+ certification.
• 2+ years supporting healthcare, laboratory, or clinical environments.
• 2+ years managing IT asset inventory or technology lifecycle activities.

Technical Skills

• Ability to diagnose and troubleshoot hardware, software, networking, and peripheral device issues.
• Knowledge of client computing technologies, printing systems, and wireless networking concepts.
• Ability to lift IT hardware up to 50 lb.

Communication & Customer Service

• Strong customer service and end‑user support skills.
• Ability to communicate technical information effectively to both technical and non‑technical audiences.
• Ability to build and maintain effective working relationships with internal customers and vendors.

Problem Solving

• Strong analytical, troubleshooting, and problem‑solving skills for complex, cross‑system issues.
• Ability to prioritize multiple support requests and meet deadlines.
• Ability to work independently with minimal oversight and as part of a team.

Benefits

Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including:

• Medical, Dental, Vision, Life, STD/LTD
• 401(k) plan
• Paid Time Off (PTO) or Flexible Time Off (FTO)
• Tuition Reimbursement
• Employee Stock Purchase Plan

Employees working less than 20 hours, casual, intern, and temporary employees are eligible only for the 401(k) plan. Employees on a 7‑on/7‑off schedule receive all benefits except PTO/FTO.