Senior IT Services Technician

About the role

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. Our teams are energized by innovation and readily embrace emerging technology. As a Senior IT Services Technician, you’ll be at the forefront of delivering exceptional IT support, ensuring our team stays connected and productive while contributing to the evolution of our technology.

What You’ll Do

• Provide exceptional, customer‑first IT support for various devices and platforms, including Windows, macOS, iOS, and Android.
• Manage and administer enterprise IT systems, ensuring smooth operations and foundational network support.
• Collaborate with IT peers and other team members to troubleshoot and resolve technical issues.
• Utilize ITIL/ITSM principles to efficiently handle and resolve support requests.
• Continuously enhance your technical skills and pursue relevant certifications to stay ahead of industry trends.
• Participate in and contribute to strategic IT projects that drive innovation and growth.

What You’ll Bring

• At least 3 years of experience in enterprise support, with strong knowledge of operating systems, network infrastructure, and enterprise technologies like O365 and G Suite.
• Hands‑on experience with device‑management tools such as Intune, SCCM, or JAMF, and familiarity with DNS, DHCP, Microsoft Active Directory, and Azure.
• Exceptional organizational skills, attention to detail, and a technology‑driven approach to problem‑solving.
• Ability to multitask, collaborate effectively within a team, and communicate clearly with a positive attitude.
• Proficiency in English and the ability to work on‑site in Las Vegas three times per week.
• Solid understanding of scripting languages like PowerShell.
• Preferred certifications: Microsoft, CompTIA, ITIL/HDI, or Customer Service.

Compensation

The US hourly rate for this full‑time position is $30.00 – $37.50, plus bonus, equity, and benefits as applicable. Ranges are determined by role, level, and location; individual pay is influenced by work location, skills, experience, and relevant education or training.

Location

On‑site in Las Vegas three days per week.

Additional Information

DraftKings is a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment; we will guide you through the process if applicable.