Senior IT Technician

Benefits Bonus based on performanceDental insuranceFree food & snacksHealth insurancePaid time offProfit sharingTraining & development $28–$37/hr | Full-Time | 5 Days/Week | In-Person Only “Any sufficiently advanced technology is indistinguishable from magic.” — Arthur C. Clarke At NerdsToGo Bellevue, we get to be the “magicians” — stepping in when technology feels overwhelming and leaving things better than we found them. We provide premium, high-touch IT services to small businesses and residential clients throughout our community. Our services include both: On-demand (as-needed) IT supportManaged IT for small business clients (1-100 employees) We are locally owned and operated, and our team takes pride in delivering white-glove service in every interaction. Our clients come to us frustrated, overwhelmed, or stuck. We fix the problem — and make them feel calm again. This is not a remote role. Who We Are We’re a team of five technicians (plus our self-proclaimed “Queen of the Nerds”). We take our work seriously — but we don’t take ourselves too seriously. There are dad jokes. There are donuts. There is collaboration. If you prefer a silent office with minimal human interaction, this isn’t your place. If you like solving real-world problems with smart, kind humans — you’ll fit right in. The Role We’re hiring a Senior IT Technician with 5+ years of hands-on experience across hardware, software, networking, and Microsoft 365 environments. You Will Start and end each day in our Bellevue officeHandle in-store, on-site, and remote appointmentsDiagnose issues independentlyPresent 1–2 solution options (with your recommendation)Provide time estimates or simple scopes for larger projectsExecute the workDemonstrate completion and ensure client satisfaction 95% of your work will be on-demand IT services (not back-end MSP ticket work). Expect Variety Data recoveryMalware remediation & hacked remediationMicrosoft 365 setup & migrationsDNS updates (MX, SPF, DKIM)Network troubleshooting & installsOffice setups & movesCustom workstation builds What You Need 5+ years hands-on IT support experienceStrong Windows & macOS troubleshooting skillsSolid networking knowledge (TCP/IP, DHCP, DNS, VLAN basics)Microsoft 365 admin experienceExperience configuring routers, firewalls, and access pointsStrong in-person communication skillsValid driver’s license You should be comfortable walking into unfamiliar environments (business and residential), diagnosing confidently, and communicating clearly. You’ll Thrive Here If You Have high emotional intelligenceStay calm when clients are stressedEnjoy being client-facingLike collaborating with other techsCan laugh during the day without losing professionalism If you’ve read this far and thought, “This sounds like my kind of team,” we’d love to meet you. Compensation: $28.00 - $37.00 per hour IT SERVICE PROFESSIONALS NerdsToGo is dedicated to providing customers with fast, friendly, and knowledgeable Computer Service and Technology Solutions for a variety of devices. Our professional “Nerds” can help fix your Apple, Android, or Microsoft product, from cracked iPhones to slow or unresponsive laptops and everything in between. JOIN OUR TEAM AT NERDSTOGO At NerdsToGo, our technicians don’t just "go to work." Our business model has created a culture of excellence where Nerds are given the opportunity to grow and profit from their skills, while offering a high-standard of professional service to each and every one of our many loyal customers. If you are ready for an opportunity to do what you love doing, have fun, and be part of one of the fastest growing companies in the industry, you’ve come to the right place. NOW HIRING! We’re growing fast, so we’re looking for skilled applicants to fill positions throughout the country. If computers, smartphones, and tablets "speak to" you, or if you’re looking to expand your talents and start helping others with their IT problems, NerdsToGo may be the right fit for you. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Nerds To Go Corporate.