Senior IT Technician

Key Responsibilities

• Own the full PCaaS (PC as a Service) lifecycle: deployment, new-hire setups, hardware refreshes, and decommissioning
• Provide day-to-day end-user support (desktops, laptops, printers, peripherals, mobile devices, and unclassified PCs in SCIF environments)
• Manage printer support, peripherals ordering/stockpiling/installation, and electronic waste disposal
• Aid with conference rooms, meeting AV setups, and ad-hoc meeting/event technical needs
• Assist with real estate transactions, program buildouts, and facility moves (cabling, port activation, new closet setup)
• Troubleshoot and support manufacturing & engineering tools, shop-floor terminals, and related peripherals
• Perform patching, basic administration, storage management, and data protection tasks
• Support network operations: port activation/troubleshooting, Wi-Fi coverage, LAN/WAN, VPN, WAP and switch installation/support
• Participate in data closet management, cable management, and physical infrastructure upkeep
• Support disaster recovery tasks, backup verification, and basic business continuity activities
• Manage SLA compliance, CSAT scores, ticket backlog, and major incident support
• Remediate data spills, perform system compliance checks, and support security applications
• Partner with business units, manufacturing teams, engineering groups, and external vendors as needed
• Take complete ownership of issues until full resolution has been achieved

Qualifications and Skills

• Education: Bachelor's degree in IT, Computer Science, or related field (or equivalent hands-on experience + certifications, e.g., CompTIA A+, Linux+, Security+, or equivalent)
• Experience: 2-5 years of broad IT support experience in a manufacturing, engineering, or similar industrial environment
• Technical Skills: Desktop / laptop / imaging / PCaaS lifecycle, Networking (switches, WAPs, VPN, Wi-Fi troubleshooting), Printers, peripherals, and shop-floor hardware, Basic storage, backup, and disaster recovery concepts, Security tools, data spill remediation, and compliance requirements, Ticketing systems, SLA/CSAT tracking, and backlog management
• Soft Skills: Strong customer service mindset and ability to explain technical issues to non-technical users, Excellent prioritization and multitasking in a high-pressure production environment, Resourceful "figure it out" attitude - you enjoy variety and learning new systems quickly, Team player who can mentor others and escalate intelligently as needed

Other Requirements

• Valid driver's license and reliable transportation
• Ability to lift up to 50 lbs, work in manufacturing areas, climb ladders, and crawl under desks
• Willingness to participate in on-call rotation and occasional after-hours/weekend work
• Must pass background check and drug screening

Benefits Provided

• 401K
• medical
• dental
• vision
• sick time as applicable to state law