Senior IT Technician

About the role

Prudent Technology is seeking a Senior IT Technician who will serve as a technical lead for device imaging, refurbishment, and hardware triage, resolving complex image failures and hardware faults, coordinating OEM warranty repairs, and mentoring technicians on depot procedures. This role requires advanced hardware and Windows deployment experience along with the judgment to troubleshoot independently and escalate appropriately. Location: Beltsville, MD (On‑Site). Security clearance: must be able to obtain and maintain a Public Trust suitability determination with a Tier 1 (T1) background investigation. Prudent Technology LLC is a Women Owned Small Business company providing innovative IT Automation and Data solutions to our federal clients. We are a team of self-starters, innovators and consultants providing cutting edge technologies for the federal government. We help our clients achieve their business and operational goals by solving complex problems through experience and intellect and build sustainable solutions that last. At Prudent Technology, we value our employees and are committed to supporting their professional growth, well-being, and work-life balance.

Responsibilities

• Serve as a technical lead for device imaging operations, applying standard approved Microsoft Windows images to laptops, desktops, and tablets.
• Coordinate multi-bench batch imaging to meet daily production targets of up to 300 devices and balance work across technicians.
• Diagnose and resolve complex image failures, driver and hardware compatibility issues, and deployment errors, escalating to the Federal Imaging Lead when required.
• Lead initial technical evaluation of returned devices, including visual inspection, power-on testing, BIOS verification, and hardware recognition.
• Determine refurbishment or excess suitability by reviewing asset records, life-cycle status, and warranty coverage.
• Perform component-level repair on laptops, desktops, tablets, and printers, and route non-warranty damage for deprioritization.
• Coordinate OEM warranty repairs end to end and escalate unresolved repair requests to the Federal Team Lead.
• Oversee refurbishment imaging and kitting to ensure devices are complete and ready for customer shipment.
• Perform quality checks on imaging output, device identity, accessory completeness, and asset record accuracy at defined process points.
• Update and audit serialized asset status, location, configuration, and warranty data in the ITSM and asset management systems within two business days.
• Review and update work order notes and escalate tickets that cannot be resolved to the Federal lead.
• Train, mentor, and cross-train IT Technicians on imaging, triage, repair, and