Senior Tax Servicing Specialist, PGIM RE Loan Services ( Dallas, TX / Hybrid)

About the role

The PGIM Real Estate Loan Services team is seeking a Senior Tax Servicing Specialist to ensure the smooth administration of property tax obligations across PGIM Real Estate's loan portfolio.

Responsibilities

• Ensure the accurate and timely payment of ad valorem real estate taxes.
• Ensure compliance of all state, federal and investor requirements.
• Conduct review of loan documents on all new loans to ensure all parcels are correctly captured in all vendor systems.
• Engage Third Party Tax vendor to set up parcels for new loans.
• Run delinquent or Bill not Paid reports weekly and research loans/parcel, as needed.
• Process escrow analysis, for all loans at a minimum of once a year to ensure tax and insurance constants are being accurately captured.
• Process refunds to Borrowers when an overage occurs.
• Pull requests for internal and external audit, as needed.
• Maintain an open line of communication with tax service for unresolved inquiries.
• Update Third Party Tax company for any property substitutions.
• Maintain and update policies and procedures, as any process changes occur.
• Pull “outstanding escrow analysis” report on a monthly basis, and work with Insurance team to update report, so escrow analysis can be run/updated.
• Aid the insurance team, as needed.

Requirements

• Experience working with ad valorem real estate taxes, loan servicing, escrow administration, or a related function.
• Strong analytical and problem-solving skills, with the ability to assess information and make informed decisions.
• Understanding of loan documentation, servicing processes, or real estate finance concepts.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and work independently while collaborating effectively with others.

Qualifications

• Bachelor’s degree in finance, Business, Accounting, or a related field.
• Experience in commercial real estate, commercial mortgage servicing, or insurance-related operations.
• Familiarity with investor reporting, servicing agreements, or complex loan structures.

Skills

• Strong analytical and problem-solving skills.
• Understanding of loan documentation, servicing processes, or real estate finance concepts.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and work independently while collaborating effectively with others.

Benefits

• Market competitive base salaries, with a yearly bonus potential at every level.
• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
• 401(k) plan with company match (up to 4%).
• Company-funded pension plan.
• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period).
• Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance.

Pay

The salary range for this role is from $65,000 to $80,000. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.

Schedule

This role is based in one of our offices in Dallas, TX and will follow a hybrid schedule (3 days in office).