Senior Systems Operations Developer

About the company

Synechron is a global consulting firm that combines creativity and innovative technology to deliver industry-leading digital solutions. Our progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing financial services and technology firms. Through research and development initiatives in our FinLabs, we develop solutions for modernization, including Artificial Intelligence, Blockchain, Data Science models, Digital Underwriting, and mobile-first applications. With a global workforce of 17,000+ and 58 offices in 22 countries, Synechron has been honored with multiple employer awards for our commitment to talented teams.

About the role

The Senior Systems Operations Developer will maintain, optimize, and support business-critical messaging platforms, ensuring system reliability, security, and operational excellence. This role requires a combination of systems engineering, application support, troubleshooting, automation, and cross-functional collaboration skills.

Responsibilities

• Manage and support messaging and email infrastructure in production environments.
• Perform day-to-day product operations, including monitoring, incident response, service validation, and operational support.
• Administer and troubleshoot Linux-based systems and services.
• Configure, maintain, and troubleshoot Proofpoint and Cloudmark messaging and email-security solutions.
• Design, implement, and maintain SMTP routing, relays, gateways, connectors, and mail-flow configurations.
• Analyze email delivery issues, including bounces, delays, rejections, spam classifications, and routing failures.
• Monitor system health, performance, availability, capacity, and message-processing workflows.
• Investigate and resolve production incidents using structured root-cause analysis.
• Develop scripts and automation to improve operational efficiency and reduce manual processes.
• Implement and maintain operational procedures, runbooks, support documentation, and knowledge articles.
• Support upgrades, patches, configuration changes, migrations, and production deployments.
• Collaborate with engineering, security, network, infrastructure, and support teams to resolve complex issues.
• Ensure messaging systems meet security, compliance, availability, and performance requirements.
• Participate in on-call rotations and provide timely support for critical production issues.
• Identify opportunities to improve monitoring, alerting, reliability, and overall product operations.

Requirements

• Several years of experience in systems operations, production support, messaging operations, or systems development.
• Strong hands-on experience with Linux operating systems and command-line administration.
• Solid understanding of email and messaging technologies, including:
  • SMTP
  • DNS and MX records
  • SPF, DKIM, and DMARC
  • TLS and certificate management
  • SMTP authentication
  • Mail queues and delivery status codes
  • Email reputation and anti-spam controls
• Experience with SMTP routing, mail relays, gateways, connectors, and mail-flow troubleshooting.
• Experience supporting Proofpoint and Cloudmark products or comparable messaging-security platforms.
• Strong troubleshooting, analytical, and problem-solving skills.
• Experience working in production environments with incident, change, and problem-management processes.

Preferred Qualifications

• Scripting experience using Shell, Python, or Bash.
• Experience with cloud platforms (AWS, Azure, or GCP).
• Familiarity with email security and anti-spam technologies.
• Experience in a 24x7 support environment.

Pay

The base salary for this position in Charlotte, NC is $85,000 - $90,000 per year.

Benefits

• 10 days of paid annual leave (plus sick leave and national holidays).
• Maternity & paternity leave plans.
• A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).
• Retirement savings plans.
• A higher education certification policy.
• Commuter benefits (varies by region).
• Extensive training opportunities focused on skills, substantive knowledge, and personal development.
• On-demand Udemy for Business with free access to more than 5,000 curated courses.
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
• Cutting-edge projects at leading tier-one banks, financial institutions, and insurance firms.
• A flat and approachable organization with a truly diverse, fun-loving, and global work culture.