Senior Systems Operations Engineer

About the role

Wells Fargo is seeking a Senior Systems Operations Engineer to provide end-to-end support and optimization of enterprise storage infrastructure, ensuring high availability, efficient operations, and rapid resolution of complex issues across file and object storage environments.

Responsibilities

• Provide end-to-end support and optimization of enterprise storage infrastructure, ensuring high availability, efficient operations, and rapid resolution of complex issues across file and object storage environments.
• Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area.
• Contribute in increasing system efficiencies and lowering the human intervention time on related tasks.
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability.
• Participate in an on-call rotation, along with occasional weekend support.
• Work with vendors and other technical personnel for problem resolution.
• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards.
• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability.
• Lead and support enterprise storage infrastructure operations, ensuring high availability, performance, and reliability across file and object storage platforms.
• Analyze, troubleshoot, and resolve complex storage and infrastructure issues, collaborating with vendors and cross-functional teams to drive timely resolution.
• Improve operational efficiency through automation, performance tuning, and reduction of manual intervention across storage environments.
• Maintain and optimize systems while participating in on-call support, ensuring adherence to technical standards, controls, and service level commitments.

Requirements

• 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years of experience in enterprise storage operations, engineering, or infrastructure support with a focus on file and object storage platforms
• 3+ years hands-on experience with NetApp ONTAP (clustered environments), including provisioning, performance tuning, replication (SnapMirror/SnapVault), and troubleshooting

Desired Qualifications

• 1+ years experience with Oracle ZFS Storage Appliance and ZBA Backup Appliance, including file services (NFS/SMB), replication, and performance diagnostics
• 1+ years experience with NetApp StorageGRID, including S3 object storage, grid architecture, lifecycle policies, ILM configuration, and system health monitoring
• Experience utilizing NetApp Data Infrastructure Insights (DII) to support Ontap and StorageGrid platforms
• Experience managing and supporting large-scale, highly available storage environments in mission-critical enterprise settings
• Experience with automation and scripting (e.g., Python, PowerShell, Ansible or shell scripting) for operational efficiency
• Proven understanding of file protocols (NFS, SMB/CIFS) and object storage protocols (S3 API)
• Strong troubleshooting skills across storage, networking, and operating system layers
• Experience supporting environments with strict availability, resiliency, and compliance requirements
• Ability to work effectively in cross-functional teams, including network, compute, and application teams
• Strong communication skills with the ability to translate technical details into actionable insights
• Familiarity with data protection, backup, and disaster recovery strategies
• Knowledge of networking concepts relevant to storage (TCP/IP, DNS, load balancing, VLANs)
• Experience using AI-driven tools to enhance storage support, accelerate troubleshooting, and improve issue resolution
• NetApp certifications (NCDA, NCIE, or similar)
• Exposure to monitoring tools and observability platforms (e.g., Service Now, Splunk, Grafana, etc.)
• ITIL or service management experience

Job Expectations

• This position is not available for Visa sponsorship
• Must be willing to work on-call rotation
• Must be willing to work outside normal shift
• This position requires working at one of the following locations in a hybrid environment
• We do not have relocation allowance available for this role

Pay Range

$41.83 - $74.04

Benefits

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date

28 Jul 2026

Recruitment and Hiring Requirements

Third-Party recordings are prohibited unless authorized by Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug-free workplace. Please see our Drug and Alcohol Policy to learn more.