Senior Systems Engineer (Jira Solutions)

About the role

Join a team that powers the business enterprise behind the mission. Freedom supports the sustainment, modernization, and transformation of more than 100 enterprise business systems that enable tens of thousands of government personnel, industry partners, and prospective employees worldwide. Our teams develop, modernize, secure, and operate the applications and services that support workforce management, training, financial operations, acquisitions, security processing, and executive decision-making across multiple secure environments.

Responsibilities

• Analyze and validate data collected in support of requests and ensure the integrity of information throughout the workflow lifecycle.
• Evaluate existing business processes and workflows, identify opportunities for improvement, and collaborate with stakeholders to design and document process enhancements.
• Configure and maintain workflow processes, business rules, and automations within Jira to support operational requirements and improve efficiency.
• Develop metrics, dashboards, and reports to provide visibility into request status, workload, performance trends, and key program indicators for stakeholders and senior leadership.
• Maintain, enhance, and optimize Jira workflows, project configurations, and supporting processes.
• Develop an understanding of existing Jira implementations and identify opportunities to streamline operations and improve scalability.
• Work directly with customers and stakeholders to gather requirements and tailor workflow solutions to meet mission and business needs.
• Develop and maintain workflow automations to reduce manual effort, improve consistency, and support organizational growth.
• Collaborate with corporate service teams to transition locally developed capabilities into enterprise solutions where appropriate.
• Develop and maintain workflow diagrams, process documentation, and change management artifacts.
• Support program meetings, status reviews, and working groups by tracking schedules, milestones, deliverables, risks, issues, dependencies, and action items.
• Coordinate with authentication and authorization teams to ensure appropriate access controls and data protection measures are implemented.
• Affirmatively engage in the following activities:
• Assist with administration of Jira and Confluence projects, including user access, permissions, and space management.
• Maintain and enhance Confluence knowledge bases and documentation repositories to support organizational knowledge sharing and process consistency.

Requirements

• TS/SCI with Full Scope Polygraph
• A bachelor's degree in a technical discipline and twenty (20) years of experience as a Systems Engineer supporting programs and contracts of similar scope, type, and complexity. Twenty-five (25) years of relevant Systems Engineering experience may be substituted for a bachelor's degree.
• Experience using and administering Atlassian Jira and Confluence to support engineering, development, or program management activities.
• Experience creating, maintaining, and improving workflows, dashboards, reports, and automations within Jira or similar workflow management tools.
• Experience developing Jira automations, dashboards, metrics, and executive-level reporting.
• Experience gathering, documenting, and managing requirements while working directly with customers and stakeholders to define priorities, acceptance criteria, and desired outcomes.
• Experience developing and maintaining technical documentation, project schedules, process documentation, and status reporting artifacts.
• Experience supporting Agile software development teams and facilitating collaboration across technical and non-technical stakeholders.
• Experience managing user roles, permissions, and access controls within enterprise applications.
• Strong analytical, problem-solving, and organizational skills with the ability to identify process improvements and implement practical solutions.
• Excellent written and verbal communication skills, including experience presenting technical information and recommendations to program leadership and Government stakeholders.

Qualifications

• Experience administering Atlassian Jira and Confluence in an enterprise environment.
• Experience designing, implementing, and enhancing Jira workflows, issue types, screens, and project configurations.
• Experience establishing Jira governance processes, permission schemes, and configuration standards.
• Experience with Jira integrations, custom reporting, or advanced JQL queries.
• Atlassian certifications or equivalent experience.

Skills

• Atlassian Jira
• Atlassian Confluence
• Microsoft Office Suite

Benefits

Freedom Technology Solutions Group offers a comprehensive benefits package that includes:

• Health insurance
• Retirement plans
• Flexible work arrangements
• Professional development opportunities

Pay

The estimated salary range for this position is between $210,000-$260,000 (annualized USD).

Schedule

Full-time position.