Senior Systems Engineer, End-User Computing

How You'll Help Us Keep Climbing

At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all our customers during their travels with us and aim to deliver an elevated experience. Delta is focused on sustaining a strong IT operation, growing our capabilities, and maximizing optimization across each of our tech hubs to elevate the travel experience for our customers and empower our 90,000 Delta people. We’re committed to fostering innovation, and we’re excited to invite you to be part of our journey as we shape the future of technology at the world’s best airline!

Key Responsibilities

• EUC Architecture and Design: Develop and maintain strategic EUC infrastructure designs, ensuring scalability, security, and alignment with business needs. Evaluate, recommend, and implement new technologies and solutions.
• Technical Implementation and Support: Lead the deployment, configuration, and maintenance of EUC solutions such as VDI (Virtual Desktop Infrastructure), application packaging, and endpoint security platforms.
• Incident Management and Troubleshooting: Serve as an escalation point for complex technical issues, diagnosing and resolving incidents related to desktops, laptops, virtual machines, and application delivery.
• Automation and Scripting: Develop and maintain automation scripts and tools to streamline EUC operations, increase efficiency, and reduce manual intervention.
• Security and Compliance: Implement and enforce policies for device and data security, ensuring compliance with organizational standards and regulatory requirements. Participate in security audits and remediation.
• Collaboration and Leadership: Work closely with IT leadership, service desk, infrastructure, and security teams. Mentor junior engineers and contribute to technical knowledge sharing and documentation.
• Performance Optimization: Monitor EUC environments for performance, capacity, and availability, proactively identifying improvements or upgrades to maximize user satisfaction.
• Project Management: Lead or participate in EUC-related projects, from requirements gathering through design, implementation, and post-implementation support. Provide status updates and documentation throughout the project lifecycle.
• End-User Experience: Partner with business units to understand user requirements and deliver solutions that enhance productivity and usability, ensuring minimal disruption during change or migration activities.
• Documentation and Reporting: Maintain comprehensive technical documentation, configurations, and procedures for EUC infrastructure and services. Generate regular reports on system health, incidents, and improvement initiatives.

What You Need To Succeed

• Bachelor’s degree in Computer Science, Information Technology, or a related field (advanced degree preferred) or corresponding work experience. 5+ years of hands-on experience in end-user computing, desktop engineering, or a related technical discipline, with progressive responsibility.
• Experience with Microsoft Intune
• Working knowledge of PC hardware and drivers
• Comfortable with group policy and active directory/Entra ID
• Familiarity with software distribution concepts
• Experience in a senior or lead engineering role, with evidence of mentoring and technical leadership
• Excellent communication skills, both written and verbal, with the ability to document solutions and present to technical and non-technical audiences
• Proven ability to diagnose and resolve complex EUC issues in large, distributed environments
• Strong understanding of endpoint security, patch management, and compliance frameworks
• Advanced proficiency in VDI platforms (e.g., AWS Workspaces, VMware Horizon, Citrix Virtual Apps and Desktops), and automation/scripting (e.g., PowerShell, Python)
• In-depth expertise in Microsoft Windows, including deployment and lifecycle management
• Consistently prioritizes safety and security of self, others, and personal data

What Will Give You a Competitive Edge

• Technical Leadership: Ability to guide teams and set best practices for EUC technologies and processes
• Strategic Planning: Forward-thinking, with the capacity to align EUC initiatives with wider IT strategies and business goals
• Attention to Detail: Precise in documentation, testing, and configuration to ensure reliability and compliance
• Adaptability: Comfortable with rapid technological evolution and changing organizational priorities
• Customer Focus: Committed to delivering high-quality support and a seamless end-user experience
• Collaboration: Strong interpersonal and teamworking skills across technical and business units
• Analytical Thinking: Skilled at root-cause analysis and proactive problem-solving in complex environments

Benefits And Perks

• Competitive salary, industry-leading profit sharing program, and performance incentives
• 401(k) with generous company contributions up to 9%
• New hires are eligible for up to 2-weeks of vacation
• This is earned for use in the following vacation year (April 1 – March 31)
• In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period
• 10 paid holidays per calendar year
• Birthing parents are eligible for 12-weeks of paid maternity/parental leave
• New hires are eligible for up to 2-weeks of paid parental leave
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare