Senior Systems Analyst - PACS Administrator

About the Role

We are a belief system that views wellness and sickness as part of a lifelong partnership, with a mission to help people uncover their own power to be healthy. The Senior Systems Analyst will play a crucial role in the design, development, implementation, and support of various healthcare applications, including Epic, Workday, UKG, and other major systems. This position requires a deep understanding of healthcare workflows, system integration, and project management to ensure the efficient operation of the healthcare system's IT infrastructure.

Provides technical expertise by enforcing the vision of the application and safeguarding the integrity and security of the application environment in collaboration with architects, tech leads, and engineers. Collaborates with end users to identify, analyze, and support ongoing needs while achieving Service Level Agreements (SLAs) relative to the supported applications. Leads process improvement activities related to Application Management for enterprise applications (Epic, Workday, UKG) and other major applications.

Responsibilities

• Analyze and document current business processes and workflows.
• Identify system requirements and translate them into detailed specifications.
• Design and implement solutions to improve system efficiency and user experience.
• Provide advanced support for Epic, Workday, UKG, and other applications.
• Troubleshoot and resolve system issues in a timely manner.
• Coordinate with vendors and internal teams for system upgrades and patches.
• Collaborate with IT and clinical teams to integrate across the IT portfolio with other systems (e.g., Epic, 3rd Party Imaging Applications, AI).
• Manage smaller projects related to system implementations and upgrades using methodologies such as waterfall and agile.
• Lead project teams in project methodology.
• Create and maintain comprehensive documentation for system configurations and processes.
• Mentor junior analysts and provide guidance on best practices.
• Ensure seamless integration between various healthcare applications.
• Manage data integrity and security across systems.
• Perform data analysis and generate reports as needed.
• Serve as the primary point of contact for customers, addressing inquiries and resolving issues promptly.
• Liaise with managed service providers, vendors, and operational leadership.

As a High Reliability Organization (HRO), responsibilities require focus on safety, quality, and efficiency in performing job duties.

Requirements

• Bachelor’s degree in computer science, Information Technology, Healthcare Administration, or a related field (required).
• Minimum of 5-7 years of experience in system analysis and support within a healthcare environment.
• In lieu of degree, 10+ years of experience in system analysis and support within a healthcare environment.
• Extensive experience with Epic, Workday, and UKG applications.
• Proven track record of managing complex projects and leading cross-functional teams.
• Experience with system integration and data migration projects.
• Previous experience in a leadership or supervisory role.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in project management tools and methodologies.

Desired Qualifications

• ITIL Foundation certification (desired but not required).
• Certifications in relevant technologies (e.g., Epic, Workday, Microsoft, UKG).
• Advanced degree (Master’s or higher) in a related field.
• Experience in a large healthcare system or hospital setting.
• Experience with other healthcare applications and systems.
• Knowledge of healthcare regulations and compliance standards.
• Familiarity with cloud computing platforms (e.g., AWS, Azure).
• Experience with business intelligence and analytics tools.

Schedule

Day shift, scheduled weekly hours: 40.