Senior Systems Analyst
Location: Aurora, Colorado, United States | Type: Onsite | Full-time
Responsibilities
- Act as the point of escalation for L1 Systems Analyst.
- Deliver advanced workstation support.
- Provide advanced customer-specific application support.
- Troubleshoot advanced network connectivity and devices/user connectivity.
- Administer incident response system reboots.
- Perform basic OS support.
- Utilize basic Azure support skills.
- Provide second-level triage virtual server support to reestablish functionality.
- Follow all SOP to resolve technical issues.
- Administer advanced Active Directory support.
- Perform advanced ITIL security to provide basic printing and connectivity support.
- Deliver scripted application support.
- Troubleshoot TCP/IP issues.
- Resolve advanced VPN connectivity issues and perform password resets.
- Provide advanced end-user email support.
- Utilize basic scripting knowledge.
- Perform root cause analysis.
- Develop more standardized triage SOPs for System Analysts.
- Support, manage, troubleshoot, and resolve service requests with appropriate urgency and professionalism.
- Manage workflow using research, documentation, RMM tools, ticket system, and communication.
- Directly and indirectly support customers, vendors, and staff by providing top-tier customer service.
Requirements
- Advanced knowledge of Microsoft 365 applications.
- Advanced knowledge of command line.
- Understanding of advanced technical triage methodologies.
- Intermediate TCP/IP understanding.
- Ability to communicate technical information verbally and in writing to a wide range of end-users and internal IT departments.
- Ability to set expectations regarding delivery of service.
- Strengthen customer relationships by providing exemplary customer service.
- Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates, and customers with respect.
- Adherence to ticketing methodologies regarding documentation, process, and workflow.
Qualifications
- Prior MSP support desk experience, highly encouraged.
- A+ certification.
- Network+ certification.
- Server+ certification.
- Microsoft 365 certification.
- Azure support experience.
- VMware knowledge.
- Superior reading, writing, and communication skills.
- Intermediate knowledge of network concepts, devices, and best practices.
Schedule
This role will work a scheduled shift of 9 AM–6 PM MST.
Physical Demands
Sedentary work – Exerts up to 50 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.
Pay
Current pay range: $26.25/hr – $33.65/hr
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Disability insurance
- Group term life insurance
- Holiday pay
- Referral bonuses
About the Company
Meriplex is an enhanced service provider specializing in unified communications, managed services, and cloud computing solutions for the enterprise market. With global clients, the seasoned Meriplex Managed Services Support Desk is staffed 24/7/365 with certified professionals across multiple North American facilities. Meriplex provides the following services:
- Innovative hybrid cloud solutions
- Global SD-WAN or MPLS with SIP network solutions
- Total Care SaaS IT Systems Management as a Service
- Infrastructure and IT managed services
- 24x7x365 certified Cisco Master Collaboration and Cloud and Managed Services Partner solutions
Meriplex develops lasting customer relationships by demonstrating can-do attitudes in providing creative, reliable, and personalized solutions. The company strives to become the service provider of choice by delivering quality customer experiences utilizing automation, technology, and an engaged workforce. Meriplex embraces a culture that demands quality, excellence, and cost-effective solutions for customers.