Senior Systems Analyst

About the role

The Senior Systems Analyst is responsible for analyzing business and technical requirements, evaluating system capabilities, and recommending solutions aligned to enterprise technology strategy. This role supports delivery of medium to large initiatives and partners across business and technology teams to improve system functionality as related to ITAM, ITSM, organizational best practices and applicable standards.

The Analyst will derive insights from available data and develop recommendations for process improvements. The position will ensure continual improvement of enterprise service management policies and processes.

Responsibilities

• Provide guidance and recommendations regarding enterprise ITAM/ITSM practices and supporting efforts for enterprise adoption of processes and procedures based on industry standards (ITIL)
• Partner with associates across the organization and champion the day-to-day operation, continuous improvement, and governance of the IT Asset Management and Service Management lifecycles
• Develop and document proposed improvements, training materials, and information for our key stakeholders and enterprise customers
• Develop and present regular updates as needed at various forums, to keep stakeholders and customers informed

Requirements

• 5 years of systems / process / data analysis experience
• Thorough understanding of IT service portfolio development and governance, including definition, design, and standard operating models
• 5 years of ITSM / ITIL service management related work experience
• Significant experience and expertise with Service Management platform tools, preferably ServiceNow
• Experience and expertise with BI tools, preferable PowerBI and/or Tableau
• Bachelor's degree in Information Technology, Computer Science, Business, or related field with 5 years of experience in systems analysis or related technical roles within a large enterprise environment

Skills

• Exceptional management, analytical, communication, conceptual thinking, project management, and problem-solving capabilities
• Self-motivated team player who brings energy, enthusiasm, and intellectual curiosity to the role
• Strategic, end-to-end business perspective with strong execution skills and attention to detail
• Quantitative and qualitative problem-solving skills to evaluate opportunities through the lens of objectivity, optionality, and clear considerations
• Demonstrated ability to lead project / work activities, while managing multiple priorities

About the team

Foundational Tools, as part of Enterprise Cloud Infrastructure and Operations (ECIO), is driving an improved user experience for our partners by delivering industry-aligned practices, technologies, and data integrations.

Work environment

Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Please note that Fidelity is not providing immigration sponsorship for this position.