Senior Systems Analyst

Responsibilities

• Perform systems setups and configurations to support business operations.
• Design and develop Crystal Reports for various business needs.
• Generate and analyze reports to provide actionable insights to stakeholders.
• Implement and support IQMS applications and solutions.
• Collaborate with cross-functional teams to understand requirements and deliver solutions.
• Troubleshoot and resolve system issues promptly.
• Ensure data integrity and security across all systems.
• Travel up to 25% to various locations as needed for project implementation and support.
• Lead the development and implementation of various ERP modules in consultation with business leaders from manufacturing, operations, quality, finance, and supply chain.
• Ensure delivery of key business systems projects within scope, schedule, and budget, including hands-on technical abilities.
• Gather, analyze, and document functional/technical requirements for new projects and enhancements to existing solutions.
• Create, manage, and perform system-testing activities for releases and upgrades.
• Research production system issues, resolve user problems, and escalate when necessary.
• Perform application and process-specific training activities to educate technical and non-technical users about the solutions you configure and support.
• Document system configurations and system application test protocols in support of quality compliance validation.
• Establish standards for the use of IQMS within the business.
• Prioritize enhancement requests.
• Provide recommendations for version control and upgrades.
• Work with business stakeholders to leverage ERP capabilities to drive efficiencies and accurate reporting.
• Cook up with business stakeholders to coordinate with the IT Infrastructure team and outside vendors to ensure high reliability of ERP systems in a 24x7 manufacturing environment.
• Interact regularly with shared services and operations leadership to ensure alignment of business applications roadmap with business strategy.
• Evaluate and possibly implement related and supporting ERP systems (i.e., reporting packages, Business Intelligence tools, etc.).

Qualifications

• Bachelor's degree in information technology, Computer Science, or a related field.
• 3+ years of experience with IQMS and Crystal Reports.
• Strong understanding of systems setups and configurations.
• Proficient in designing and developing Crystal Reports.
• Excellent problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Strong communication and interpersonal skills.
• Willingness and ability to travel up to 25%.
• Solid experience delivering and implementing ERP solutions across multi-site manufacturing organizations.
• Extensive experience implementing and supporting IQMS.
• Strong knowledge of manufacturing operations.
• Strong skills with SQL and Crystal Reports required.
• Excellent verbal and written communication skills, including the ability to communicate complex ideas concisely to a variety of stakeholders.
• Able to manage multiple complex projects and initiatives with minimal oversight.
• Self-motivated, organized, accurate, and detail-oriented, with a strong sense of urgency.