Senior Systems Analyst (68.26)

Summary Of Key Responsibilities

Executes system analysis for small-to-medium sized projects independently, and provides significant contributions to large/complex projects with assistance from team members. Documents requirements, solution design, diagrams business processes and system workflows. Performs application setups and configurations. Performs rapid and accurate analysis and effective diagnosis of production issues. Provides direct end-user support for any issues or questions related to the applications. Acts as needed as the primary point of contact with Oracle support services. Analyzes base code problems, refers to Oracle, and tracks to closure. Supports customizations (i.e. configuration, interfaces, modifications, and reports). Lends expertise with system and component upgrades. Recommends and may assist in the testing of patches and upgrades. Recommends, designs, and deploys best practices for new technologies and implementations as well as knowledge transfer and mentoring to other team members. Participates in Disaster Recovery planning and testing. Provides after hours on-call support.

Education, Experience, Knowledge And Skill Requirements

• BS in Computer Science (or related discipline) or equivalent work experience
• Seven (7) or more years’ significant systems analysis experience required
• Proficient in troubleshooting application, middleware and database issues
• Must have experience in Business Application, Production Control disciplines, and Change Management
• Outstanding written, verbal communication, and interpersonal skills
• Energetic and self-motivated team player with ability to work effectively and cooperatively with project and infrastructure teams
• Specific required skills include:
• Oracle Database Administration
• SQL, PL/SQL, and either SQL Developer or Toad
• Understanding of network technologies/concepts
• Linux OS Administration and commands

Specific Required Skills

• Knowledge of CC&B in the following areas:
• Administration and Configuration
• Framework Business Processes
• Framework Administration including ConfigTools
• Development and Customizations

Highly Desirable Skills

• Three (3) or more years’ experience configuring, coding, and troubleshooting Oracle’s Customer Care and Billing software with the following skills:
• Oracle Weblogic Server and Enterprise Manager
• Oracle Utilities SDK and Eclipse
• Oracle SOA Suite and Oracle Integration solutions
• Java Python
• OpenText Exstream Automic Applications Manager

Other Related Duties

• Supports customizations (i.e. configuration, interfaces, modifications, and reports)
• Lends expertise with system and component upgrades
• Recommends and may assist in the testing of patches and upgrades
• Recommends, designs, and deploys best practices for new technologies and implementations as well as knowledge transfer and mentoring to other team members
• Participates in Disaster Recovery planning and testing
• Provides after hours on-call support

Qualities Of A Successful Professional In This Position

• Flexible, thoughtful, accountable, approachable and passionate about work
• Collaborative business partner who can show business results
• Passion for customer service support with a sense of urgency and a ‘can-do’ attitude
• Trustworthy; strong personal integrity; emotional maturity
• Demonstrates strong level of accountability and ownership
• Executes with discipline and urgency
• Collaborative/team oriented
• Exhibits professionalism with internal and external contacts
• Organized with strong attention to detail and time management
• High degree of initiative; self-starter

Benefits

• Medical, dental, and vision plans with the Company currently paying 85% of the monthly premium for employees and their eligible dependents
• Paid vacation and sick time and twelve Company paid holidays per year
• To help our employees plan for the future, we offer both a 401(k) retirement plan as well as a Defined Contribution Profit Sharing retirement plan
• Additional benefits include life, AD&D, and LTD insurance as well as health savings account and flexible spending plans

Compensation Information

The compensation range provided is in compliance with state specific laws. Multiple factors are used to determine the actual starting rate of pay for all of our positions, including specific skills, years of experience, education, certification(s), and other job related factors.

Note

Reasonable accommodations will be made to enable individuals with special needs to perform the essential functions.