Senior Systems Adminstrator

About the role

WIN Waste Innovations is seeking a Senior Systems Administrator to support its corporate office and facilities. This role will focus on Microsoft cloud infrastructure and Microsoft Entra, including Office 365, Exchange Online, and Intune for endpoint management, as well as systems administration and automation. The position demands senior-level expertise and the ability to handle a range of assigned tasks, both independently and collaboratively.

Responsibilities

• Act as a subject matter expert for Microsoft 365 and Azure AD services, including Exchange Online, Teams, SharePoint, and OneDrive, delivering advanced support and guidance to both end users and IT staff.
• Manage, maintain, and improve the Microsoft 365 environment, including user accounts, permissions, licensing, security, compliance, and legal hold activities.
• Support identity and access management including Entra ID Connect, MFA, Conditional Access, and synchronization with on-premises Active Directory.
• Administer endpoints and devices using Intune and related MDM tools, including imaging, software packaging, deployment, and lifecycle management.
• Support on-premises, cloud, and remote infrastructure, including servers, workstations, and essential enterprise services.
• Ensure the security, reliability, and integrity of systems and data by supporting email security, conducting backups, managing vulnerabilities, and triaging cybersecurity events.
• Provide second-level and escalation support to Service Desk agents and other staff for issues requiring deeper troubleshooting or urgent resolution.
• Develop and maintain automation processes and improvements using PowerShell scripting, Power Automate, and other related Microsoft tools.
• Document systems, configurations, and procedures thoroughly. Create clear documentation for both users and IT support.
• Assess, test, and implement emerging technologies to enhance Microsoft 365 and enterprise systems.
• Work collaboratively with vendors, internal teams, and business stakeholders to provide reliable and scalable IT services.
• Be available for after-hours support and travel to company facilities as needed.
• Plan for service outages, resolve infrastructure issues, maintain servers and workstations, perform system backups, provide disaster recovery processes, and ensure operating system security.
• Educate IT professionals and end users, monitor systems for anomalies, and maintain IT policies.

This role is primarily on-site to support users and systems, although some flexibility for remote work is offered.

Requirements

• A Bachelor's degree in an IT-related field or 5+ years of equivalent experience.
• Minimum of five years of experience in a senior technical support role.
• Familiarity with ITIL processes and methodologies.
• Experience with Microsoft Office 365 core suite of applications.
• Experience with computer software license management and asset controls.
• Familiarity with Windows computer deployment practices (e.g., Intune).

Skills

• Strong technical background.
• Excellent analytical and troubleshooting skills.
• Ability to work under pressure.
• Excellent leadership and mentorship skills.
• Strong customer service skills.
• Strong organizational and time management skills, able to manage multiple tasks simultaneously.
• Excellent communication and documentation abilities.
• Ability to thrive in a fast-paced environment with strong prioritization skills.

Personal Attributes

• A disciplined self-starter capable of completing projects with minimal direction.
• An effective team player who collaborates well with clients and colleagues.

Benefits

• Industry-leading benefits with multiple and flexible medical plans.
• Outstanding PTO program and floating holidays.
• Strong 401k program with company match.
• Tuition reimbursement plan.
• College loan reimbursement.
• College scholarship program for dependents.
• Parental Leave Program.
• Inclusive culture with employee engagement events and resource groups.
• Competitive total compensation package including Medical, Dental, Vision, Life Insurance, and Short-Term Disability.
• Paid Vacation, Holidays, and Personal Days.

About the Company

WIN Waste Innovations is a waste management company committed to delivering essential waste management solutions to customers and communities, supported by a team of 2,300 employees. The company operates a vertically integrated business with a platform of 50 strategically located collection, transfer, and disposal assets, including waste-to-energy facilities, transfer stations, ash monofills, landfills, and fleets of rail cars and collection vehicles. WIN Waste Innovations processes more than 11 million tons of waste annually, converting 6.7 million tons into clean, renewable energy that powers 340,000 homes, and recycles more than 234,000 tons of plastic, paper, and metals from the waste stream.