Senior Systems Administrator (KEY-SA3-03.080626)

Location: Fort Meade, Maryland
Security clearance: TS/SCI with both Polygraphs is required

About the role

Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Supports the design of systems, mission architecture, and associated hardware.

Responsibilities

• Provide support to IT systems including day-to-day operations, monitoring, and problem resolution for all client/server/storage/network devices, mobile devices, etc.
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems.
• Manage the daily activities of configuration and operation of IT systems.
• Provide assistance to users in accessing and using IT systems.
• Provide support for the escalation and communication of status to agency management and internal customers.
• Provide support for the dispatch system and hardware problems, remaining involved in the resolution process.
• Configure and manage Linux, Unix, and Windows operating systems; install/load operating system software; troubleshoot; maintain integrity; and configure network components along with implementing operating system enhancements to improve reliability and performance.
• Optimize system operations and resource utilization, and perform system capacity analysis and planning.
• Provide in-depth experience in troubleshooting IT systems.
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets.
• Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA).
• Analyze and resolve complex problems associated with server hardware, applications, and software integration.

Requirements

• DoD 8570 IAT Level II Certification
• Bachelor’s degree in a related discipline from an accredited college or university plus 10 years of experience, or
• No degree plus 15 years of experience, or
• Ten years of experience as a Systems Administrator in programs and contracts of similar scope, type, and complexity
• Five years of additional Systems Administrator experience may be substituted for a bachelor’s degree