Senior System Engineer

Job Summary

The Senior Systems Engineer is responsible for developing, supporting, and maintaining ScriptPro’s internal and customer-facing production environments. This role focuses on diagnosing and resolving complex technical issues while ensuring the stability, performance, and availability of systems across both on-premises and cloud platforms. This position plays a critical role in supporting hybrid environments by troubleshooting issues across infrastructure, applications, and cloud services.

About the role

Working closely with internal teams and external customers, this role contributes to system reliability and continuous improvement through proactive analysis, root cause investigation, and ongoing optimization efforts.

Required Qualifications

• Associate or bachelor’s degree in engineering, Information Technology, or related field preferred
• 5+ years of experience in technical support, systems administration, cloud operations, or a similar IT role
• Strong troubleshooting and analytical skills across systems, applications, and networking
• Relevant certifications (CompTIA, Microsoft, or equivalent)
• Experience with Azure DevOps and cloud-based development environments
• Proficiency with Power Platform technologies
• Experience with Artificial Intelligence tools including creating and utilizing custom Copilot Studio agents
• Advanced knowledge of Windows operating systems and client-server environments
• Experience with Microsoft Azure, including virtual machines, networking, storage, monitoring, Entra, Purview, and Defender
• Experience with SQL Server troubleshooting and basic database administration
• Experience supporting hybrid environments (on-premises and cloud)
• Familiarity with networking fundamentals including DNS, DHCP, VPN, and general connectivity concepts
• Working knowledge of Active Directory, Group Policy, Exchange, and Systems Center Configuration Manager
• Familiarity with ticketing/service desk systems and SLA-driven support models
• Understanding of PHI, PII, and security/compliance frameworks such as HITRUST

Benefits

• Health: Medical, Dental, Vision, Short-Term Disability, Company Paid Life Insurance & Long-Term Disability, 24/7 on campus Gym, and Vitality Wellness Program that helps lower your premium costs
• Well-being: Paid Time Off (PTO), Parental Leave, nine (9) paid holidays, paid volunteer hours, Employee Assistance Program, company-sponsored events and team-building activities, 401(k) Retirement Plan with company match, financial investment services, employee discounts on products and services.