Senior System Administrator - Field Operations Support (Onsite)

Key Responsibilities

• Configuring applicable software and systems, maintaining local documentation, installing/updating/removing software, applying change control processes and procedures, planning, and preparing for future growth
• Troubleshooting, and resolving technical issues, and performing system-related training for the following systems: Server administration, Vulnerability Scanning, Cyber Vulnerability Assessment and Mitigation Research, Implementation, design, and maintenance of least privileged and role-based access control models, Patch Management, Network and compute devices, Server Virtualization, Network Virtualization, Antivirus, antimalware, and malicious code prevention, Storage services, Display infrastructure, Laptop and workstation support, Software deployment services, Virtualization infrastructure, Windows & Linux operating systems, Windows infrastructure, Linux infrastructure (deployment services, CentOS)
• Implementing, designing, and maintaining least privileged and role-based access control models
• Responding to help desk client support calls utilizing change management software to process and complete the tasks necessary for resolution of technical client issues
• Supporting the field service support desk function, scaling from a single technician to a three-person operation while maintaining uninterrupted support to field staff throughout the transition
• Establishing escalation and on-call procedures so a field technician always has a reachable second line, with clear hand-off criteria between Tier 1 and Tier 2/3
• Developing a knowledge base of known issues, fixes, and FAQs so common field problems are resolved at first contact
• Defining and tracking service desk KPIs first-contact resolution, time-to-respond/resolve by tier, SLA attainment, and volume trends

Requirements

• A degree in Computer Science, Information Technology, or a directly related technical discipline is preferred.
• 8 years of experience is required with an Associate’s or Bachelor’s degree in applicable fields.
• 10 years of experience is required without an applicable degree.
• Experience must include direct work experience in Information Technology performing System Administration.
• 2 years of experience with the following: Working knowledge and experience sufficient to successfully support and maintain a virtualized and converged computer environment, Working knowledge and experience sufficient to successfully support, maintain, and troubleshoot enterprise Windows infrastructure using active directory, group policy, PowerShell, and other Windows utilities.

About the Role

This onsite position is a one-year renewable contract that includes employee benefits!

Qualifications

None specified

Skills

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Benefits

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Pay

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Schedule

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