Senior Support Specialist 3

About the role

Under broad supervision, provides system and user support for third party enterprise systems. Completes management information system user support on a continuing basis either by phone or site visit. Troubleshoots end-user problems. Analyzes and designs software modifications to meet users' needs. Develops and conducts training programs for software/hardware users. Owns assigned tasks. Serves as a lead or trains staff.

Responsibilities

• Troubleshoots end-user problems.
• Analyzes and designs software modifications to meet users’ needs.
• Develops and conducts training programs for software/hardware users.
• Serves as a lead or trains staff.

Qualifications

• High school diploma or GED AND two years of education or experience in information security, privacy, system/network administration and support, or application development AND training and experience necessary to independently provide technical support to computer users in an assigned office/geographic area.
• Minimum 5 years’ experience providing both front and back end technical support for third party application products, including deployment/implementation, application modification, and application error debugging.
• Experience working with Java based third party web applications is a plus.
• Experience providing support for Agile Assets/Trimble Asset Management system is strongly desired.
• Demonstrable skill and hands-on experience in diagnosing and resolving application issues, application deployment, application configuration, scripting, performing data analysis, writing SQL and stored procedures.

Additional Qualifications

Advanced technical skills and knowledge are required. Must possess advanced technical skills and knowledge.

Technical Skills

• Experience and knowledge in Java or other programming languages.
• Experience and knowledge in JavaScript, Groovy Script, XML, SQL, PL SQL, Oracle databases.
• Experience and knowledge in applying these skills to third party application products.

Pay

Compensation depends on experience.

Schedule

Hybrid schedule.

Benefits

N/A

Skills

N/A

Benefits

N/A

Pay

Depends on experience.

Schedule

Hybrid.

Benefits

N/A