Senior Support Engineer

About the Role

Work across complex organizational silos to build and maintain a holistic view of the client environment. Partner with business unit account teams and leadership to understand demand and shape prioritization strategies. Lead planning and coordination of client-level activities for large-scale migration or upgrade efforts. Act as a central point of coordination for cross-functional teams, defining and communicating dependencies, risks, and sequencing. Provide oversight and guidance to engineers on configuration approach, ensuring consistency and quality. Drive operational efficiency by identifying process improvement opportunities and enhancing workflow coordination.

What You'll Need

• Proven ability to navigate complex organizational structures
• Strong collaboration skills to align engineering, operations, and business stakeholders
• Experience in planning and coordinating large-scale IT projects or migrations
• Excellent communication skills for both technical and non-technical audiences
• Ability to provide guidance and ensure quality in engineering deliverables
• Strong stakeholder management skills

What's On Offer

• Opportunity to work with leading technology clients
• Be part of a continuously expanding and dynamic team
• Contribute to cutting-edge technology solutions
• Role in a company focused on innovation and best practices