Senior Support Engineer

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future?

About the role

This Senior Support Engineer - TRACE supports HVAC solutions through the customer support, testing, and commercialization of cutting-edge commercial building HVAC design & simulation software as part of the Trane Customer Driven Solutions (C.D.S.) support team.

Where is the work: Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.

Responsibilities

• Provide direct Technical Support to Engineering and Contractor customers using TRACE and other CDS tools
• Mentor other CDS Support engineers on technical issues, software questions, HVAC knowledge
• Act as a subject matter expert for assigned systems and special assignments
• Assist with Product Development of TRACE by providing input to requirements, feeding VOC pipeline through support channels, etc.
• Train internal and external customers on new or yet-to-be-released features
• Develop new training video and in-person content
• Collaborate with the CDS Sales team on initiatives to improve the customer experience
• Leverage internal software tools and AI models to improve productivity and accuracy of technical support, including creating and owning new tools
• Execute and plan regression tests, functional software/user-acceptance tests, and data tests
• Limited overnight travel is required

Requirements

• Bachelor’s Degree in Engineering, Physics, or related degree preferred with at least 5 years’ experience in new product development, contract engineering, consulting engineering, MEP design, or building energy modeling
• Strong computer skills using MS Office Suite and other Windows programs
• Excellent communication skills, both written and oral
• Familiarity with BIM tools (i.e. Revit)
• Expert knowledge of HVAC products and systems
• Knowledge of commercial building construction industry is a plus
• Understanding of applied mathematics and numerical modeling techniques
• Experience in a customer-facing technical role
• Familiarity with building energy modeling tools
• Experience with AI models
• Knowledge of software limitations and capabilities related to technologies and design approaches used in real buildings
• Understanding of the software development process
• Experience with Agile practices is desired
• Knowledge of AI-enabled development practices

Pay

Annual Base Salary Range: $97,406.66 - $135,834.99 (salaried position, not incentive or commission eligible).

Benefits

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs with generous incentives
• Family building benefits including fertility coverage and adoption/surrogacy assistance
• Paid time off including up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave
• 401K match
• Educational and training opportunities through company programs along with tuition assistance and student debt support

Benefit offerings may vary by site, Collective Bargaining Agreements, and local/state regulations.