Senior Support Engineer

We are looking for an experienced 3rd Line Support Developer with 8-10+ years of experience with C#, .NET, and backend T-SQL, along with strong database application support experience across SQL Server, Sybase, and PostgreSQL. As a Senior Support Engineer specializing in SQL within FTSE Engineering, you will lead and oversee day-to-day production support activities for critical systems. You will act as a subject matter authority in diagnosing, solving, and resolving complex technical issues that go beyond first- and second-line support, ensuring the stability and reliability of production systems. You will collaborate closely with technology teams and business users to understand complex user journeys, workflows, and data interactions involved in the Index business lifecycle — critical for effectively resolving high-level technical support issues. This role partners closely with the FTSE Engineering – 3rd Line Support Manager and works directly with internal and external Index business collaborators, including Full Stack Developers, Product Owners, Business Analysts, and technology teams. You will directly manage, diagnose, and resolve technical issues within key Index Platforms built on innovative technologies and AWS cloud-native architecture. We're seeking an enthusiastic, hard-working engineer skilled in delivering long-term fixes for database applications across multiple database platforms, with solid experience in 3rd-line support, incident management, and close collaboration with business stakeholders. Req# 1103884353 Responsibilities Lead and oversee day-to-day production support activities for critical systemsDiagnose, solve, and resolve complex technical issues beyond first/second-line supportCollaborate with technology teams and business users on Index business lifecycle workflows and data interactionsPartner with the FTSE Engineering – 3rd Line Support Manager and internal/external business collaboratorsManage, diagnose, and resolve issues within Index Platforms using AWS cloud-native architectureDeliver long-term fixes for multi-database applications and manage incident response Requirements 8-10+ years of experience with C#, .NET, and backend T-SQL8-10+ years of experience supporting database applications across multiple databases (T-SQL, SQL Server, Sybase, PostgreSQL)Extensive experience providing 3rd line support — diagnosing, solving, and resolving complex technical issues related to database systems and integrations, ensuring high availability and performanceExperience with data-intensive applications — handling, analyzing, and optimizing large datasets and complex database structuresSolid experience debugging complex SQL queries, stored procedures, triggers, scripts, cursors, and views, with a focus on SQL code tuning, consolidating views, and monitoring database performance metricsSolid experience in C#.NET application development to support database operations and integrationsFamiliarity with PostgreSQL Aurora, queues, and ElasticsearchGood experience with cloud services (AWS or Azure preferred) for database hosting, scaling, and managementSome exposure to Business/Technical Analysis, QA, Delivery Management, and/or Emerging Technology and GovernanceStrong verbal and written communication skills for collaborating with internal/external stakeholders and translating technical issues for non-technical audiences Nice to have Background in application support We offer Medical, Dental and Vision Insurance (Subsidized)Health Savings AccountFlexible Spending Accounts (Healthcare, Dependent Care, Commuter)Short-Term and Long-Term Disability (Company Provided)Life and AD&D Insurance (Company Provided)Employee Assistance ProgramUnlimited access to LinkedIn learning solutionsMatched 401(k) Retirement Savings PlanPaid Time OffLegal Plan and Identity Theft ProtectionAccident InsuranceEmployee DiscountsPet InsuranceEmployee Stock Purchase Program This Remote Position Cannot be Performed in New York City. EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our clients, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential. Engineer the Future with a Career at EPAM Applications will be accepted on a rolling basis. In accordance with the LA County Fair Chance Ordinance, you may find a copy of the Notice containing a summary of the Ordinance’s key provisions here: Concept FCO Posting 8 27 24 (lacounty.gov) EPAM will not provide new H-1B visa sponsorship for this position. Candidates with existing transferable H-1B status may be considered. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.