Senior Supplier Operations Manager

Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we’re proud to be privately-owned, placing the focus on our clients rather than shareholder returns.

About the role

This role will implement the processes outlined below to support a rapidly evolving technology landscape with an increasing use of vendors to achieve Digital, Data, and Operations (DDO) division objectives in line with firm strategic priorities.

Responsibilities

• Serve as the central point of contact for all Digital stakeholder acquisition needs, leading them through cross functional processes and procedures required to fulfill their needs.
• Lead all Digital efforts for all strategic and major suppliers related to the resource fulfillment lifecycle, global supplier strategy, demand planning, financial modeling, and supplier relationship strategies.
• Guide Digital stakeholders to outline their requirements, aggregate demand, drive alignment to preferred vendor strategies, follow all governance processes while prioritizing efficiency, economic value, and quality.
• Lead and implement effective statement of work (SOW) creation partnering with Sourcing, including suggestion of performance metrics and measures that preserve investment value.
• Orchestrate communications and serve as the central point of contact for stakeholders and vendors related to internal cross functional teams including Sourcing, Legal, HR, Third Party Risk, Compliance, Supplier Performance Management, and other Technology areas.
• Partner with GDC, Digital Leadership, and Supplier Performance Management to govern vendor relationships, segment suppliers, and develop preferred vendor list.
• Manage and develop self while internalizing leadership feedback.

Requirements

• Bachelor's degree or equivalent experience is required.
• Strong understanding of negotiating, purchasing, and managing large scale global MSAs and SOWs for Technology and BPO vendors preferred.
• Experience with demand planning and managing service level metrics preferred.
• Solid understanding of financial accounting / P&L.
• Experience working with data and analytics.

Skills

• Up to 10% travel.

Benefits

• Compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage.
• Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates.
• Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account.
• Associates may be eligible for bonuses and profit sharing.
• All associates are eligible for the firm's Employee Assistance Program.

Candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office four days per week effective June 1, 2026. Before June 1, 2026, candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office three days per week, with preference for Tuesday through Thursday.