Senior Supervisor - Security Dispatch

Job Duties

• Receive and direct telephone, radio, and data communications while collecting pertinent information and dispatching team members using radio and/or other communication devices.
• Determine priority, nature, and location of emergency and non-emergency calls and status of team members responding to these calls.
• Supervise and oversee a group of Security Dispatch team members.
• Ensure each team member has proper training and monitor performance for each shift.
• Provide coaching, feedback, and training to team members.
• Maintain complete and accurate records, logs, and reports on calls for a variety of services using a computerized logging database.
• Operate a variety of technology systems to include, but not limited to, computers, radio equipment, CCTV, and alarm systems.
• Communicate with internal resources and external emergency responders in a calm and professional manner. Provide clear, direct, and precise information to responding personnel.
• Complete and prepare all appropriate daily and special event paperwork to include the use of copy machine, scanner, fax machine, etc.
• Communicate regularly with Security Management regarding operational issues to include team member or guest concerns, losses, and unusual situations.
• Provide recognition and appreciation to team members.
• Perform and complete assigned tasks from management as needed.

Qualifications

• Minimum of 2 years of related experience.
• Industry Experience - Safety & Security, Amusement Park.
• 18 years of age or older.
• Post-Employment - CPR / First Aid / AED Completion.
• Knowledge, Skills, And Abilities:
• Skilled in the use of Microsoft Office applications, including Excel and Word.
• Proficient working with details on a daily basis for prolonged periods of time.

Job Demands

• Reaching Forward - Occasional (Climbing Stairs - Occasional (
• Lifting - Occasional (
• Reaching Overhead - Occasional (Finger Dexterity - Constant (>67%) Hand/Eye Coordination - Frequent (34-66%).
• Sitting - Constant (>67%).
• Standing - Occasional.
• This job requires a good sense of vision (either corrected or uncorrected).
• Substantial movements (motions) of the wrists, hands, and/or fingers (Repetitive motion).