Senior Supervisor - Security Dispatch

Job Duties

• Receive and direct telephone, radio, and data communications while collecting pertinent information and dispatching team members using radio and/or other communication devices.
• Determine priority, nature, and location of emergency and non-emergency calls and status of team members responding to these calls.
• Supervise and oversee a group of Security Dispatch team members.
• Ensure each team member has proper training and monitor performance for each shift.
• Provide coaching, feedback, and training to team members.
• Maintain complete and accurate records, logs, and reports on calls for a variety of services using a computerized logging database.
• Operate a variety of technology systems to include, but not limited to, computers, radio equipment, CCTV, and alarm systems.
• Communicate with internal resources and external emergency responders in a calm and professional manner. Provide clear, direct, and precise information to responding personnel.
• Complete and prepare all appropriate daily and special event paperwork to include the use of copy machine, scanner, fax machine, etc.
• Communicate regularly with Security Management regarding operational issues to include team member or guest concerns, losses, and unusual situations.
• Provide recognition and appreciation to team members.
• Perform and complete assigned tasks from management as needed.

Qualifications

• A minimum of 2 years of related experience.
• Industry Experience - Safety & Security, Amusement Park.
• Must be 18 years of age or older.
• Completion of high school or GED.

Knowledge, Skills, and Abilities

• Skilled in the use of Microsoft Office applications, including Excel and Word.
• Proficient working with details on a daily basis for prolonged periods of time.

Job Demands

• Reaching Forward - Occasional (
• Climbing Stairs - Occasional (
• Lifting - Occasional (
• Reaching Overhead - Occasional (
• Finger Dexterity - Frequent (34-66%).
• Hand/Eye Coordination - Frequent (34-66%).
• Sitting - Constant (>67%).
• Standing - Occasional (
• Walking - Occasional (

Compensation

• Total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

Benefits

• FREE admission to Hersheypark.
• Discounts.

Pay

Details about pay are not specified in the job posting.

Schedule

Details about schedule are not specified in the job posting.

Skills

• None specified in the job posting.

Benefits

• Medical coverage begins the first day of the next month after starting work.
• Dental coverage begins the first day of the next month after starting work.
• Vision coverage begins the first day of the next month after starting work.
• 401K contribution.
• Paid time off.

Company Information

Hershey Entertainment and Resorts is an Equal Opportunity Employer.