Senior Supervisor, Inside Sales

About the role

The position is responsible for managing, tracking and measuring business results driven by a dynamic team of Inside Sales Representatives. Partner with Sales Managers to establish plans and strategies to expand the customer base and contribute to the development of training and educational programs for all sales reps. Review and analyze operational data to project sales and profitability. Monitor customer preferences to determine focus of sales efforts.

Responsibilities

• Performs both micro and macro level analysis to drive organizational growth.
• Evaluates individual book of business to identify trends, opportunities, and performance gaps; provides targeted coaching on healthy product mix and cross-selling strategies.
• Delivers training on current and emerging technology platforms to ensure adoption and proficiency across the team.
• Synthesizes data across regions and segments to inform strategic planning, operational improvements, and enterprise-wide initiatives that support revenue growth and organizational objectives.
• Motivates the sales reps to achieve and increase sales.
• Facilitates and makes tough decisions to address performance issues and makes changes needed to improve the level of talent and quality of the sales team.
• Conducts regular meetings/reviews to ensure individual sales representatives' performance is on target with set goals and standards.
• Works with management to develop incentive programs.
• Engages in strategic planning, developing and budgeting for sales-related events.
• Conducts one-on-one reviews with sales reps to understand development needs and to provide insight for the improvement of sales and activity performance.

Requirements

• Bachelor’s Degree in a related field from an accredited college or university required; MBA preferred.
• Minimum of three (3) years leading people OR minimum of five (5) years with progressively responsible performance in pharmaceutical sales.
• Effective Communication: Communicates clearly and concisely in verbal and written formats; able to articulate complex medical terminology to customers, healthcare professionals, and sales representatives.
• Collaboration & Relationship Building: Establishes and maintains cooperative working relationships with internal teams, sales representatives, supervisors, and customers.
• Leadership & Supervision: Supervises, coordinates, delegates, and reviews work of assigned personnel while supporting goal achievement and performance development.
• Operational & Resource Management: Develops and implements goals, objectives, and practices that support effective and cost-efficient use of resources.
• Problem Solving: Identifies issues, resolves complaints, and addresses the needs of sales representatives, supervisors, and customers in a timely and effective manner.
• Data & Market Analysis: Interprets sales data, identifies target markets, and demonstrates analytical proficiency using Salesforce, Tableau, and related data tools.
• Technology Proficiency: Proficient in Windows based applications (Word, Excel, Access) as well as Salesforce and Tableau.
• Business Judgment: Demonstrates sound business decision-making grounded in data, customer needs, and organizational priorities.
• Cross Functional Collaboration: Works effectively with marketing, internal systems, and account management teams to support new programs and incentive initiatives.

Qualifications

• Approximately 10% travel throughout the US.
• Occasional physical requirements: Sitting for extended periods of time at workstation or mobile equipment. Visual acuity for computer work, preparing and analyzing data, and extensive reading.
• May be required to wear personal protective equipment (PPE) as needed on site visits (i.e. safety glasses, hearing protection, gloves, etc.).