Senior Supervisor, Customer Meter Services

About the role

The Senior Supervisor for Gas Customer Meter Services Commercial and Industrial fitting department is responsible for overseeing and organizing operations personnel to meet departmental and National Grid requirements. This role involves implementing policies and procedures, ensuring safety and compliance, responding to emergencies, and supervising a culturally diverse workforce.

Responsibilities

• Implement policies and procedures and ensure the safety, reliability, security, and integrity of natural gas customers' premises as well as the Company's distribution system, while fulfilling statutory requirements and meeting or exceeding performance incentives.
• Monitor and enforce work rules, standards and procedures for emergency response, leak investigation, and other scheduled work, while remaining fully compliant and within budgetary limitations.
• Respond to natural gas emergencies and coordinate with other Company emergency response personnel, Emergency Response Agencies, Regulators and the Police and Fire Departments.
• Support achievement of goals, including operational targets, mandated objectives, budget goals, emergency response and safety.
• Supervise a culturally diverse workforce, through coaching, counseling, and team building to effectively and efficiently accomplish job tasks.
• Ensure safe working conditions are maintained through field inspections of work sites and equipment.
• Participate in on-call or after hour supervisory duties.

Requirements

• A high school diploma or equivalent required.
• Bachelor’s degree and 2+ years of related operations work experience to include the supervision of others, SME or Project Lead experience preferred.
• 2+ years of plumbing/gas fitting experience preferred.
• Prior leadership experience with a focus on Gas Construction, Gas Field Operations, or Customer Meter Services preferred.
• Technical knowledge of distribution system, engineering, construction and maintenance practices preferred.
• Proven demonstration of quality labor relations skills including interpretation of contract language, resolution of grievances and issues related to sickness and poor standards of work and the implementation of corrective action where necessary preferred.
• Exceptional safety record, strong oral and written communication skills with the proven ability to maximize performance of subordinates required.
• Solid planning and organizing skills required.
• Valid driver’s license required.

Qualifications

• High school diploma or equivalent required.
• 3+ years of related operations work experience to include the supervision of others, SME or Project Lead experience required.
• 2+ years of plumbing/gas fitting experience preferred.
• Prior leadership experience with a focus on Gas Construction, Gas Field Operations, or Customer Meter Services preferred.
• Technical knowledge of distribution system, engineering, construction and maintenance practices preferred.
• Proven demonstration of quality labor relations skills including interpretation of contract language, resolution of grievances and issues related to sickness and poor standards of work and the implementation of corrective action where necessary preferred.
• Exceptional safety record, strong oral and written communication skills with the proven ability to maximize performance of subordinates required.
• Solid planning and organizing skills required.
• Valid driver’s license required.

Skills

• Quality labor relations skills.
• Emergency response coordination.
• Field inspection and equipment maintenance.
• Safe working conditions management.
• On-call and after-hour supervisory duties.

Benefits

Not specified.

Pay

$125,000 - $146,000 a year.

Schedule

Not specified.