Senior Success Architect (Informatica)

About the role

The Senior Success Architect at Agentforce is responsible for providing architecture and design, use case development, and solution implementation advice for customers. This role involves close collaboration with Customer Success Managers, Professional Services, and Product/Engineering teams.

Responsibilities

• Provide architecture and design, use case development, and solution implementation advice.
• Interact closely with the Professional services team and facilitate seamless handoffs for broader services engagements.
• Partner with Product/Engineering Teams to understand best recommendations for designing a solution or provide valuable feedback to align the product with customer needs.
• Serve as a counselor and adviser to customers and a technical coach to co-workers, providing advice and guidance throughout the post-sales engagement.
• Collaborate with the CSM team to manage customer relationships and address complex data management needs.
• Respond promptly to customer questions with technical explanations of product features and capabilities.
• Prepare and deliver differentiated solution presentations or technical proposals.
• Compose and publish external facing whitepapers, artifacts, case studies, architectural blueprints, blog posts, and articles for technical/industry publications.

Requirements

• Bachelor’s Degree in Computer Engineering/Technology
• 12+ years of experience with one or more Informatica products in Business 360 journey including Informatica Multi-domain Master Data Management, Hosted MDM, C360, C360 for Salesforce, etc.
• Expert level knowledge on Informatica MDM with multiple projects implementation experience.
• Experience in a Pre-sales or Post-sales consulting role, preferably in Enterprise software solutions (MDM, Data Integration, Data Quality, Cloud and Databases), ideally using Informatica products.
• Proven technical knowledge of deployment of both Cloud and on-premise software solutions and architectures (Data Warehousing, Data Integration, Data Virtualization, Business Intelligence, Application Integration and Microservices).
• Track record of successfully managing customers and complex data management needs.
• Experience with Informatica IDMC platform would be preferable.
• Experience with AWS or Azure or GCP Cloud Ecosystem would be preferable.
• Expert-level database skills in at least one (Oracle, SQL Server, DB2, MySQL, PostgreSQL, etc.)

Qualifications

• Passionate about driving innovation and keeping Salesforce's core values at the heart of it all.
• Ability to work and adapt in a fluid, fast-paced environment.
• Patience and passion for guiding customers through Informatica’s products/solutions.
• Ability to collaborate with other departments and communicate effectively with both technical and business audiences.

Skills

• Technical proficiency in MDM, Data Integration, Data Quality, Cloud and Databases.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Benefits

At Salesforce, we offer a comprehensive benefits package that includes:

• Time off programs
• Medical, dental, and vision insurance
• Paid parental leave
• Mental health support
• Life and disability insurance
• 401(k)
• Employee stock purchasing program

For more details, visit Salesforce Benefits.

Pay

The typical base salary range for this position is $150,100 - $227,000 annually.

Schedule

Full-time position.