Senior Success Architect (Informatica)

About the role

The Senior Success Architect at Agentforce is responsible for providing architecture and design, use case development, and solution implementation advice for customers. They work closely with Customer Success Managers, Professional Services, and Product/Engineering teams.

Responsibilities

• Provide architecture and design, use case development, and solution implementation advice.
• Interact closely with Product/Engineering Teams to understand best recommendations for designing a solution or provide valuable feedback to align product to customer needs.
• Serve as a counselor and adviser to customers and a technical coach to co-workers, providing advice and guidance throughout the post-sales engagement.
• Collaborate with the CSM team to manage customers and complex data management needs.
• Respond promptly to customer questions with technical explanations of product features and capabilities.
• Prepare and deliver differentiated solution presentations or technical proposals.
• Compose and publish external facing whitepapers, artifacts, case studies, architectural blueprints, blog posts, and articles for technical/industry publications.

Requirements

• Bachelor’s Degree in Computer Engineering/Technology
• 12+ years of experience with Informatica products in Business 360 journey including MDM, Data Integration, Data Quality, Cloud and Databases.
• Expert level knowledge on Informatica MDM with multiple projects implementation experience.
• Experience in a Pre-sales or Post-sales consulting role, preferably in Enterprise software solutions (MDM, Data Integration, Data Quality, Cloud and Databases), ideally using Informatica products.
• Proven technical knowledge of deployment of both Cloud and on-premise software solutions and architectures (Data Warehousing, Data Integration, Data Virtualization, Business Intelligence, Application Integration and Microservices).
• Track record of successfully managing customers and complex data management needs.
• Experience with Informatica IDMC platform would be preferable.
• Experience with AWS or Azure or GCP Cloud Ecosystem would be preferable.
• Expert-level database skills in at least one (Oracle, SQL Server, etc.).

Qualifications

• Expert level knowledge on Informatica MDM product suite required.
• Experience with Informatica IDMC platform would be preferable.
• Experience with AWS or Azure or GCP Cloud Ecosystem would be preferable.
• Expert-level database skills in at least one (Oracle, SQL Server, etc.).

Skills

• Technical proficiency
• Patience and passion for guiding customers through products/solutions
• Ability to collaborate with other departments
• Ability to communicate with both technical/business audiences

Benefits

At Salesforce, you’ll enjoy a comprehensive benefits package that includes:

• Time off programs
• Medical, dental, vision, mental health support
• Paid parental leave
• Life and disability insurance
• 401(k)
• Employee stock purchasing program

Pay

The typical base salary range for this position is $150,100 - $227,000 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity, or benefits, as applicable.

Schedule

Full-time position.