Senior Stylist

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas. Senior Stylist ALAÏA | Las Vegas Reports to: Boutique Director Role Overview You will play an essential part in the smooth running of our boutique and a seamless client journey. With this responsibility in mind, you will need to have an authentic approach with clients and demonstrate strong communication skills. We are looking for individuals who are naturally proactive and take initiative. We operate significantly on a private appointment basis, so having a hands-on and hard-working approach is key. The existing team would welcome a co-operative colleague, who contributes in all daily operations and additional projects. As a Senior Stylist, you will also be required to support the management team with additional tasks. An ALAÏA Senior Stylist is an ambassador of the Maison, in charge of welcoming every guests into the Alaia family. They are a trustworthy advisor to clients and a reliable partner to managers of the store. Responsibilities Achieving Sales & KPIs Reaching weekly / monthly store targets with the teamIncreasing average basket in quantity and value (UPT, VPT)Developing cross-selling opportunitiesKnowledge of RTW and Accessories construction and vocabulary to tell the story of the ALAÏA world Client Relationship & Portfolio Development Cultivates exceptional client relationships with international clients to maintain and enhance the client loyalty of their current portfolioEstablishes action plans and strategies to increase and develop your client base - upgrade high potentials and regain lost clientsAsking open questions to engage clients to talk, listening to their needs and getting the right information to make the sale in order to ensure clients returnParticipates in client events as well as high ticket client events and/or actionsResolves client issues when they arise by promptly investigating the opportunities and root causes, proposing solutions and escalating to hierarchy potential roadblocks and recommendations to drive excellence in client service Client Service Excellence Bringing to life the ALAÏA client experienceRepresenting the highest standards and promoting ALAÏA’s name and image within the Boutique and keeping the integrity aliveWelcoming clients in the boutique, over the phone and by e-mail according to ALAÏA guidance and standardsDeveloping a client book and updating the client databaseNurturing client loyalty through excellent service and treatmentReinforcing clientele relationships with consistent follow up Boutique Operations & Visual Merchandising Taking part actively in team meetings, events, regular inventory counts and all daily operations as requiredRespecting and ensuring the highest standards of Visual Merchandising in line with the Boutique guidanceEnsuring the Boutique is kept tidy, clean and welcoming at all timesRespecting and applying security rules and mindset (local and Maison security rules)Participate in management of cashier duties to complete a saleTaking care of the cash deskTaking the deposits and managing pre-orders Brand Ambassador Maintaining an excellent level of product knowledge, understanding products and trends, collections to tell the story of ALAÏAFollowing the ALAÏA Grooming standards at all times whilst representing the MaisonWorking closely as a part of a team and with partners of the MaisonTruly engaged in the ALAÏA Maison; understanding of the Maison's heritage & values Qualifications At least 5 years of experience in luxury retail; fashion, accessories and RTW orientedPrevious experience in retail sales and operationsStrong sales techniques and clienteling – must have a strong client baseExcellent interpersonal, communication, and computer skills are requiredStrong attention to detail with the ability to handle multiple tasks simultaneouslyStrong drive to succeed - proactive approachAbility to sit down and stand for extended periods of timeAble to work open availability including evenings, weekends and holidaysAbility to lift up to 20lb boxes regularlyProficiency in Microsoft Office and email is required We Offer Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change. At Richemont, We Craft the Future! Expected Hourly Range: $27-$31 Salary will be determined based on relevant skills and experience.