Senior Strategy Consultant

Job Responsibilities

• Own a portfolio of clients in North America, nurturing accounts to drive test velocity and scalable program strategy for a high ROI experimentation program
• Lead internal team enablement efforts for advanced concepts and workshop session preparedness and best practices
• Run foundational workshops for customers who are new to Experimentation or Personalization
• Engage with stakeholders representing our high-maturity, enterprise customers, addressing bespoke business challenges
• Run weekly or bi-weekly calls with your clients where you will discuss the results of recently completed tests, the status of experiments in the design/dev cycle, and strategize on future experiments
• Help clients find the best methods to show the value of experimentation and personalization within their companies
• Work closely with team leadership to improve processes, enable customer success, drive revenue, and evolve our services

Knowledge and Experience

• About you: 5+ years of experience in customer-facing roles in: Analytics, digital customer experience, or conversion optimization Management consulting or in-house strategy for digital or technology firms SaaS, ideally for a customer experience technology
• Ability to facilitate executive level discussions, understanding the motivations and concerns of C-level executives and connecting your messaging to them
• Basic understanding of the MarTech landscape and how different SaaS tools are used to achieve different outcomes
• Ability to explain strategy and concepts to executives, technical teams, practitioners, and other stakeholders
• Ability to thrive in ambiguity and help define a structure
• Proven communication and presentation skills Experience in both qualitative and quantitative analysis, financial / business case models
• Ability to understand, interact with, and advise various C-level stakeholders
• Familiarity with customer experience technology, able to understand digital analytics and design / product / CRO processes
• Experience working with sales management and field sales
• Familiarity with value-based selling or value consulting is helpful